Remote Call Center Agent- Provider Services - Tallahassee - Fortuna BMC

    Fortuna BMC
    Fortuna BMC Tallahassee

    1 week ago

    Employment
    Description

    Job Description

    The role involves providing excellent customer service by answering calls from Florida Medicaid providers, resolving claims and eligibility inquiries, and conducting self-research using Medicaid resources.

    • Answer 40-50 inbound calls daily with accurate information.
    • Maintain detailed call logs and document interactions for future reference.

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