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Director-Client Relationship Management - Overland Park - NetSmart
Description
Netsmart is seeking a seasoned Client Alignment (Account Manager) leader to support and grow strategic relationships with our Post-Acute clients, including Home Health, Hospice, Senior Living, Skilled Nursing and Rehabilitation organizations. This role serves as a trusted advisor to executive stakeholders, ensuring client goals are aligned with Netsmart's software, hosting, solutions and services to deliver measurable outcomes and long-term value.
This position leads a team of approximately 5-7 Client Alignment associates and plays a key role in driving client retention, expansion and satisfaction across a portfolio of Post-Acute providers.
This is an onsite role in our Overland Park, KS office.
Responsibilities
* Lead strategic alignment for a portfolio of Post-Acute healthcare clients, building strong executive-level relationships.
* Manage and develop a team of 5-7 client-facing professionals, setting clear expectations and driving consistent execution.
* Develop and execute client alignment plans that connect Post-Acute operational priorities to Netsmart solutions and services.
* Partner closely with Sales, Professional Services, Hosting and Operations to deliver coordinated, high-value client engagement.
* Identify growth opportunities within existing accounts and support expansion and retention efforts.
* Lead executive-level client meetings, including strategic planning sessions and performance reviews.
* Act as a senior escalation point, ensuring issues are resolved efficiently while maintaining strong client trust.
* Preference is for this position to be onsite in our Overland Park, KS office location.
Qualifications
* Proven experience leading client-facing teams in healthcare technology, services, consulting, sales or account management.
* Experience working with or supporting Post-Acute healthcare providers.
* Strong executive presence with the ability to communicate effectively with senior leaders.
* Demonstrated success driving client outcomes in complex, matrixed environments.
* Excellent communication, presentation and relationship-building skills.
* Bachelor's degree or equivalent experience.
Why Netsmart
Netsmart partners with Post-Acute providers nationwide to support the delivery of high-quality, efficient and compliant care. In this role, you'll help shape how clients experience Netsmart-leading a talented team and building lasting partnerships that make a meaningful impact across the Post-Acute continuum.
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
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