- Serves as first contact for patients, families and visitors; greets all visitors and answers telephone in a courteous, timely and professional manner; takes accurate messages and directs calls to appropriate staff members in a timely manner; exercises independent judgment when handling routine matters or making appropriate referrals.
- Reviews patient accounts prior to appointments to ensure forms are current and scanned in to EMR; verifies patient demographics at each visit; provides appropriate paperwork to new patients; ensures Medicare patient's MSP questionnaire is accurately completed at each visit; verifies insurance eligibility.
- Collects payments and/or forwards appropriately; applies discounts as applicable; refers patients to the billing office for payment arrangements as needed, prepares receipts and posts appropriately; completes day end procedures within approved time frames.
- Verifies charges accurately and timely; stays up to date regarding knowledge of coding and medical terminology.
- Adheres to scheduling template guidelines when scheduling new and return appointments; schedules are kept current; documents no show, reschedule and cancelled appointments; creates telephone encounters as needed and directs calls to the appropriate staff for triage.
- Ensures fax in-box is kept current; reviews systems daily to confirm all documents and test results are linked to the correct patient accounts; releases medical records appropriately per policy; organizes all paperwork and filing as appropriate; ensures documentation is legible and complete.
- Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
- Participates in performance improvement activities.
- Performs other duties as assigned.
- High School diploma / Equivalent Required
- Associate's Degree in related field Preferred
- Office / Clerical setting minimum 2 years Preferred
- Strong computer skills including Microsoft Excel and Outlook
- Excellent written and verbal communication skills, be professional, polished and articulate well
- Ability to work independently, prioritize and complete tasks in a timely manner
- Strong interpersonal, organizational and time management skills
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Greene County General Hospital Linton, IN , USA, United StatesUnder direction of the Rural Health Clinic (RHC) Practice Manager, the Float Team Patient Access Representative (PAR) is responsible for providing exemplary customer service to all incoming patients and visitors, handling telephone calls and collecting information from patients. ...
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Patient Care Technician
6 days ago
DaVita Inc. Sells, United StatesPO Box 3030Highway 86 Milepost 113, Sells, Arizona, 85634, United States of America · DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families d ...
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Patient Care Technician
6 days ago
DaVita Inc. Sells, United StatesPO Box 3030Highway 86 Milepost 113, Sells, Arizona, 85634, United States of America · DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families d ...
CLINIC RECEPTIONIST- FLOAT, Days - Robinson, United States - Crawford Memorial Hospital
Description
Job Description
Job DescriptionPosition: Clinic Receptionist
Department: Clinics
Reports To: Director of Clinic Operations
Direct Reports: None
FLSA Classification: Non-Exempt
Position Summary
The Clinic Receptionist is responsible for providing outstanding customer service to meet the communication needs of the patient, family, clinic and medical staff by performing assigned clerical duties. The Clinic Receptionist provides indirect patient care in the office/clinic setting by greeting and registering patients, verifying and inputting patient demographics and insurance information and assisting in billing procedures and collections.
General Duties, Tasks and Responsibilities
Education Requirements
Experience Requirements
Computer Skills
Additional Skills