Tools Support Engineer - Dallas - Pipe Recruit

    Pipe Recruit
    Pipe Recruit Dallas

    1 day ago

    Description

    About the job Tools Support Engineer
    Job Description: Tools Support Engineer
    Location: Tampa, FL or Dallas/Coppell, TX (Texas preferred)
    Employment Type: Contract-to-Hire (W2)
    Experience Level: Mid-Senior (Associate Level)
    Key Responsibilities
    ALM Tools Administration & Support

    • Create/manage projects, users, and roles in Microfocus QC/ALM/Octane.
    • Troubleshoot user-reported issues and provide L2/L3 support.
    • Develop SQL queries, macros, and scripts to automate repetitive tasks.
    • Customize dashboards, workflows, and reports for engineering teams.
    Integration & Upgrades
    • Integrate ALM tools with 3rd-party/Microfocus systems.
    • Test and deploy patches/upgrades; migrate projects to new versions.
    • Validate environments post-upgrade and document best practices.
    Cross-Functional Collaboration
    • Partner with IT/engineering teams to pilot new tools and extract audit reports.
    • Monitor license servers, databases, and infrastructure health.
    • Train users and communicate tool updates effectively.
    Required Skills
    Must-Have:
    • 2+ years in end-user software support (any application).
    • Strong troubleshooting and problem-solving skills.
    • Proficiency in SQL, scripting (VBScript/JavaScript), and macros.
    • Excellent communication and time management.
    Nice-to-Have:
    • Experience with Microfocus ALM/Octane/QC or similar tools.
    • Financial services industry exposure.

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