Distribution Channel Account Manager - Columbus - Mitel (Delaware) Inc

Description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview

The Distribution Channel Account Manager supports the day-to-day management and execution of Mitel's distribution channel across the United States and Canada. This role works closely with the Manager, Channel Account Management to ensure distributor alignment, operational efficiency, partner enablement, and consistent execution of Mitel's channel programs.

The ideal candidate is highly organized, process-driven, and comfortable working across multiple distributors, internal teams, and reseller partners within a two-tier channel model.

Responsibilities

• Manage the assigned distribution partners across the U.S. and Canada.

• Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination.

• Support distributor alignment to Mitel's channel strategy, programs, and go-to-market priorities.

• Coordinate onboarding, training, and certification activities for distributor-supported partners.

• Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools.

• Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed.

• Collaborate with the Channel Account Management Manager with account planning and territory coverage in

• Track and support distributor-driven pipeline activity, deal registration, and partner engagement.

• Ensure timely follow-through on distributor requests, escalations, and action items.

• Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows.

• Coordinate promotions, SPIFs, MDF activities, and program updates through distribution.

• Provide feedback from distributors to internal teams to improve programs and processes.

• Maintain accurate CRM records related to distributor activity, partner engagement, and program participation.

• Track distributor metrics including onboarding progress, certification status, and enablement adoption.

• Support reporting and dashboards used to measure distribution performance and partner readiness.

Requirements

• 5+ years of experience in channel sales, partner operations, or a customer-facing support role

• 2+ years of experience working in distribution sales

• Familiarity with distribution partners and reseller ecosystems preferred

• Experience supporting enablement, onboarding, or sales programs

• CRM experience (Salesforce preferred)

• UCaaS/CCaaS, telecommunications, or technology industry experience preferred

• Strong understanding of two-tier distribution and indirect sales models

• Clear, professional communication and coordination skills

• Strong organizational skills and attention to detail

• Process-driven execution and follow-through

• Ability to manage multiple distributors and priorities simultaneously

• Curiosity and eagerness to learn products, programs, and partner dynamics

60% / 40%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitelor follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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