Platform Lead - United States
5 days ago
Job summary
We are looking for a CS Agent Products Lead who will be responsible for leading a team of platform managers to build and deliver our future plans for the technology that underpins our service.- Define and execute the vision for Airbnb's next-generation support platform used by tens of thousands of Airbnb's customer support agents.
- Harness emerging technologies such as AI behavioral analytics and predictive modeling to empower agents and frontline teams anticipate customer needs and deliver seamless personalized support at scale.
Job description
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