Member Team Lead - Little Rock, AR
1 month ago
Job summary
Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy:and participating in recruiting hiring scheduling promoting coaching evaluating associates Communicates supports membership by providing information on membership types programs benefits current prospective members processing memberships upgrades credit accounts encouraging membership renewals participating sales marketing events completing maintaining marketing recaps other required documentation striving meet membership goals promoting value Sams Club products services Provides ensures member service acknowledging identifying needs assisting purchasing decisions locating merchandise guiding support transactions utilizing registers selfcheckout area ensuring club pick up orders filled Oversees assigned responsibility handling claims returns zoning arranging organizing merchandise identifying shrink damages organizing maintaining availability carts flatbeds assisting transporting items utilizing cart retrieval equipment following policies practices maintaining parking lot cleanliness Completes accounting records files transactions other required documentation following office procedures providing funds proper register operation creating interpreting financial analysis reports assisting accountingrelated investigations preparing daily deposits overseeing Cash Fund Transfers investigating overages shortages cash register drawers accounting office preserving confidentiality accuracy financial personal information Develops communicates implements processes practices meeting business needs collaborating managers coworkers customers partners analyzing applying information multiple sources monitoring progress results identifying addressing improvement opportunities Demonstrates promotes supports compliance company policies standards ethics integrity explaining guiding demonstrating how apply executing business processes implementing related action plans using Open Door Policy:assisting management correcting ethical compliance issues problems Leads participates teams sharing resources,
Job description
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