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- Acts as the direct supervisor of the Customer Service Representative within the Office of the Registrar;
- In this capacity, monitors the daily front-of-house operations of the Registrar's Office, including - but not limited to - customer service, transcript processing, diploma mailing, and addressing in-person, telephone, and email inquiries;
- Maintains oversight of incoming requests through online request system, including but not limited to, course withdrawals, Grade/Pass/Fail requests, and course overrides; Monitors response time on requests, addresses questions, and follows up with Customer Service Representative as appropriate;
- Manages time off requests and tracks and submits time card information in ADP system.
- Collects and tracks student requests for status changes, including withdrawals, leaves of absence, study abroad and readmission to the College;
- Performs necessary research and problem solving around status changes;
- Processes status changes in the Banner Student System;
- Collects and tracks student academic petitions;
- Performs necessary research around petitions in preparation for Academic Petition Committee meetings;
- Communicates with students around outcome of petitions and appeals.
- Posts transfer credits to student records in Banner system;
- Assists with outreach to academic departments for transfer course review and updates transfer equivalency database as necessary;
- Processes grade changes in Banner system;
- Processes academic standing and Dean's List updates resulting from grade changes and notifies appropriate parties.
- Inputs curriculum changes in Coursedog and Banner systems.
- Creates new courses in Banner system;
- Manages independent course request process, creating sections and registering students;
- Inputs changes to course sections, including but not limited to instructor updates, in Coursedog and Banner system.
- Provides front office administrative support as needed, including processing course registrations and transcript requests, and responding to telephone, electronic, and in-person inquiries;
- Coordinates thrice-yearly bulk mailing of diplomas and manage requests for duplicate diplomas;
- Monitors office supplies and coordinates ordering within scope of budget.
- Participates in preparation for Commencement and semester Check-In events;
- Provides registrarial support at Commencement and Check-In events.
- Performs other duties as assigned by supervisor or their designee;
- Respects and maintains confidentiality, parameters of operation, professional protocols, and individual privacy.
- Bachelor's degree.
- Proficiency with Microsoft Office Suite.
- Ability to work some weekends in support of College events.
- Proficiency with Banner Student System, Coursedog, and Degree Works a plus.
- Familiarity with FERPA.
- Experience working in an educational environment.
- a cover letter;
- a resume; and;
- a list of three professional references, one of which must be a former or current supervisor, including complete contact information and professional titles.
Operations Coordinator - Milton, United States - Curry College
Description
Operations Coordinator
About Curry College:
Founded in 1879, Curry College is a private, four-year, liberal arts-based institution in Milton Massachusetts. In addition to the main campus classes for adult learners are also offered at our campus at Cordage Park in historic Plymouth. Curry College is accredited by the New England Commission of Higher Education (NECHE). Curry College offers 25 undergraduate majors, over 70 minors and concentrations, as well as five graduate programs.
The Curry College mission is to educate and graduate students prepared to engage in successful careers and active citizenship with a global perspective. We are an inclusive community of diverse learners and educators, committed to continuing our legacy of developing effective communicators with reflective and critical thinking skills. We mentor and empower our students, building meaningful relationships that inspire them to achieve their ambitions.
Curry College provides rigorous and relevant academic programs to undergraduate and graduate students, and our rich blend of liberal arts and career-directed programs is enhanced by practical field experiences and co-curricular activities. Learning at Curry extends beyond the classroom and is embedded in all that we do.
Diversity and a culture of equity and inclusion among students, faculty and staff are crucial to the mission statement of Curry College.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, sex identity or expression, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law, including Title IX.
Job Description:
Reporting to the Registrar, the Operations Coordinator is responsible for managing functions and processes within the Office of the Registrar, including but not limited to student withdrawals, readmission applications, academic petitions, independent coursework requests, and course and curriculum updates, as well as updating and maintaining records in the Banner Student System. The Operations Coordinator provides administrative support with diploma mailing and daily Registrar functions. The incumbent will routinely interact with students and faculty as well as staff from various offices across campus.
Essential Functions:
1. Supervisory responsibilities:
Requirements:
Minimum Qualifications:
Additional Information:
Committed to attracting and retaining a diverse staff, Curry College will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
At the College's discretion, the education and experience prerequisites may be excepted where the candidate can demonstrate, to the satisfaction of the College, an equivalent combination of education and experience specifically preparing the candidate for success in the position.
Employment in this position is contingent upon the successful completion of all required pre-employment background checks.
Inquiries about the application of Title IX can be directed to the College's Title IX Coordinator, Elizabeth Canning at , , or King Academic Administration Building, 55 Atherton St, or US Department of Education, Office of Civil Rights ("OCR") - Boston Office, 5 Post Office Square, 8th Floor, Boston, MA ,
Application Instructions:
Please apply online at for consideration. Interested applicants must submit the following:
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