Assistant Store Manager - Los Angeles - SecureSpace Management

Description

Mission Statement

SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management LLC provides a high-quality experience that our customers can count on in any store they visit.

Self-Storage Assistant Store Manager Scope of Position

The Assistant Store Manager plays a key role in supporting the Store Manager, Area Manager, and District Manager to achieve the store's goals. This position involves collaborating closely with the team to enhance sales and customer acquisition and manage vendor relationships, contributing to the store's overall success. Additionally, the Assistant Store Manager is involved in executing departmental projects and initiatives, always emphasizing teamwork by working effectively with staff and customers. Our office operates on weekends, yet we offer flexible scheduling options to promote a balanced work‑life for our team.

The Assistant Store Manager will support the efforts to maintain the store's alignment with brand expectations, encompassing assisting in monitoring sales and occupancy statistics, ensuring a positive customer experience, maintaining cleanliness, and helping with facility operations.

What makes an Assistant Store Manager at a SecureSpace Management LLC Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30+ stores in 2025, which provides a great opportunity for career growth. Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace.
• 62% of move‑ins are completed online with the help of our US‑based customer success team. They arrive at your store already booked and paid
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our auctions are done online, no in‑person auctions.
• Co‑develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self‑starter yearning for career growth? Look no further because we want you to join our team TODAY.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments within your first year of employment. Performance and attendance requirements apply; ask a Recruiter for details

Assistant Store Manager Skills and Experience

• Minimum (1) year of experience in storage, retail or hospitality.
• Strong use of the English language in verbal and written communication
• Provide consistent support to the Store Manager and act as a backup in their absence.
• Customer service mindset
• Proficient in Microsoft, Word, and Excel.
• Identify potential maintenance, safety, and fire issues.
• Operate roll‑up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.
• Skilled in resolving conflicts and quickly addressing and resolving issues.

Assistant Store Manager Responsibilities

• Support the team in surpassing sales targets by assisting in the promotion of unit rentals, warranties, and moving supplies and encouraging the acquisition of positive reviews.
• Help guide new customers through the rental process, ensuring smooth and efficient transactions.
• Assist in reaching out to potential clients to confirm their moving dates and ensure their storage units are ready and secured.
• Aid in managing the accounts of past‑due tenants and support the efficient processing of paperwork for the lien/auction process.
• Contribute to providing exceptional customer service, aiming to exceed client expectations and address their needs effectively.
• Conduct daily property inspections alongside the team to maintain security, cleanliness, and proper upkeep. This includes checking locks, cleaning units, restocking supplies, and performing light maintenance tasks.
• Perform light gardening work.
• Utilize power tools for general maintenance of property and grounds.
• Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicate updates, results, and recommendations to the Store Manager and the Leadership Team clearly and effectively.
• Be prepared to occasionally travel to other nearby locations to assist with scheduled shifts.
• Show flexibility in scheduling, being available for weekend and holiday work as needed, based on the facility manager's hours and team schedules.
• This is not a comprehensive list of duties and job responsibilities. Additional duties may be assigned as necessary.

Assistant Store Manager Physical Requirements

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Assistant Store Manager Work Habits

• Must adhere to all GSA policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods.

Assistant Store Manager Benefits

• A work/life balance that allows you to work 5 days a week by co‑developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay + monthly bonus opportunity.
• Paid Time Off + company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• 50% Off 10x15 Storage Unit.

SecureSpace Management LLC/GSAM LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @