- Administer Jira projects, workflows, permissions, and users, including external plug-in integration and JQL modification.
- Enhance Jira security and set access permissions for projects and spaces.
- Expertly manage Jira filters, reporting, dashboards, workflows, and fields.
- Migrate, integrate, and consolidate Jira instances and projects.
- Provide general and technical Atlassian tool support to users either by phone or remote access, and when needed, diagnose, and troubleshoot technical issues.
- Analyze, review, and document current system functionality for enhancement.
- Manage user permissions across various projects and teams.
- Perform system administration tasks, including data backups and scheduled jobs.
- Test compatibility with new versions of tools and plug-ins.
- Employ industry-standard methods and techniques for system optimization.
- Effectively communicate and share knowledge with both internal and external stakeholders.
- Handle incident ticket data for comprehensive reporting and analytics.
- Experience in writing custom JQL (Jira Query Language).
- Other duties as assigned. Qualifications
- Bachelors degree
- 4+ years of experience can be used instead of a degree
- Atlassian Jira certification is highly desired. Must be able to obtain within 60 days of hire
- 7+ years of hands-on experience with Jira, including Jira Administration, Jira Data Center (Jira DC), Jira Service Management (JSM), and Jira Cloud
- Must be a US citizen
- Background check and must be able to obtain a Public Trust
- Expertise in Atlassian tool administration (JIRA and Confluence).
- Proficiency in creating custom dashboards in JIRA and integrating JIRA projects with Confluence.
- Skills in system task automation using scripting languages like bash, python, or Perl.
- Experience in Atlassian installations, migrations, and plugin installations.
- A strong understanding of Agile practices is required.
- Strong analytical skills and agility in a dynamic environment.
- Excellent time management, verbal, and written communication skills.
- Ability to convey technical concepts to non-technical audiences.
- Ability to work independently and yet be effective within a team setting.
- Must manage multiple efforts with time-related constraints in a fast-paced contracting environment.
- Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
- Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
- Excellent skills in Microsoft Word, Excel, and other Office applications.
- Experience working in a home office setting, and the ability to train end users on frequently asked technical issues.
- Ability to provide technical assistance and support over the phone with good phone skills and a professional demeanor.
- Previous customer service experience strongly desired.
- Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
Senior Jira Administrator - Tacoma, United States - Chenega Corporation
Description
SummarySenior Jira Administrator
Tacoma, WA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level
Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.
A Senior Jira Administrator at Chenega Agile Real-Time Solutions (CARS) thrives in an exciting, fast-paced environment. A Senior Jira Administrator works to assist Chenega Agile Real-Time Solutions (CARS) with Atlassian products, including Jira and Confluence. A Jira Administrator maintains, migrates, and improves Jira systems for Chenega and Chenega clients.
A Senior Jira Administrator typically answers questions from Jira users over the phone or via the Internet and helps them troubleshoot technical problems. During a support call or chat, a Jira Administrator gets information from the user, defines the issue, and provides a solution. A Senior Jira Administrator updates software, communicates with users to notify them of changes, sets up access for new users, and removes access from users who are leaving.
ResponsibilitiesKnowledge, Skills, and Abilities
How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News-
Tips from your Talent Acquisition team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site -
Glassdoor -
LinkedIn -
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#Chenega Agile Real Time Solutions, LLC