Auto Physical Damage Claims Manager - Bend - The Silver Lining

    The Silver Lining
    The Silver Lining Bend

    3 days ago

    Description

    Job Title

    Manage a team of Auto Physical Damage supervisors and appraisers responsible for completing damage assessments and vehicle valuations for private passenger, commercial, and inland marine exposures. Manage Auto Physical Damage vendor relationships and vendor performance. Champion technology and innovation to improve estimating accuracy, operational efficiency, and customer experience. Oversee Auto Physical Damage CAT planning, response, and execution. Analyze data and reports to identify opportunities, drive continuous improvement, and share team results. Ensure Auto Physical Damage claims are handled accurately, in compliance with industry standards, and with a strong focus on customer service. Provide expert guidance, advice, and direction to the team while fostering a collaborative, performance-driven environment.

    Preferred Experience and Skills

    Preferred Experience and Skills

    10 years of Auto Physical Damage experience, including private passenger, commercial, and inland marine exposures

    5 years of leadership experience in Auto Physical Damage

    Proven vendor management experience

    Strong proficiency with current estimating platforms and claims technology

    Demonstrated ability to embrace and advance technology and process improvement

    Strong interpersonal, oral, and written communication skills

    Strong organizational, time management, and decision-making skills

    Negotiation, problem-solving, and conflict resolution skills

    Ability to lead, mentor, and develop leaders and appraisers

    Preferred Education and Training

    Preferred Education and Training

    Bachelor's Degree in Business, Insurance or related field

    Associate in General Insurance designation

    Associate in Claims designation

    Licensed in jurisdictions where required

    Salary Statement

    The salary range for this position is $109,432-$136,790.

    The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

    Benefits

    West Bend offers a comprehensive benefit plan including but not limited to:

    Medical & Prescription Insurance

    Health Savings Account

    Dental Insurance

    Vision Insurance

    Short and Long Term Disability

    Flexible Spending Accounts

    Life and Accidental Death & Disability

    Accident and Critical Illness Insurance

    Employee Assistance Program

    401(k) Plan with Company Match

    Pet Insurance

    Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

    Bonus eligible based on performance

    West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

    EEO

    West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.


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