Customer Service Representative - Billerica, United States - Teledyne FLIR LLC

Description

Be visionaryTeledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job DescriptionAbout Teledyne FLIR DefenseJoin Teledyne FLIR Defense, where we're dedicated to safeguarding lives with cutting-edge sensing and threat detection technologies.

Our arsenal includes advanced surveillance sensors, handheld devices, unmanned vehicles, lasers, and more solutions that increase operational effectiveness for warfighters, first responders, and search-and-rescue teams.

We're looking for passionate innovators eager to shape the future of the Defense industry. If you're mission-driven to globally collaborate on life-saving solutions, we invite you to explore our current opportunities.

#TeledyneFLIRDefenseJobsJob Summary:

The Customer Service Representative (CSR) will be a part of a professional, customer-oriented team in the Service department located in Billerica.

This position requires the ability to communicate effectively and professionally, in a conversational manner. The CSR must be able to remain calm, cool and collected in a fast-paced, dynamic environment. This position works closely with other team members, customers, technicians, management and other departments within Teledyne FLIR.


Primary Duties & Responsibilities:

Manage incoming internal and external customer inquiries via both email and phoneProcess customer requests and information timely and efficiently to provide spare parts quotationsProcess purchase orders, government contracts and credit cards while paying attention to customer, payment and contractual termsPrepare shipping documentsWork closely with technicians and peersResponsible for gathering and entering customer information for import and export requests for international returns per Global Trade Compliant requirements.

Vet and screen customers, systems and transactionsConsistently follow applicable International Traffic in Arms ( ITAR) and Commerce regulationsHelp to manage and reduce the spare parts backlogPerform additional related duties as required

Job Qualifications:

Previous Customer Service experience preferred but not requiredA minimum of High School Diploma or equivalent requiredProficient with Microsoft Office and experience with an ERP system, preferably SAPStrong work ethic, analytical, creative, independent yet also a team playerAble to execute and prioritize multiple tasksFlexible and adaptable to changeStrong communications skills, both written and verbalGood organization and time management skillsAbility to multi-task and quickly navigate multiple systemsApplicants must be either a U.S.

citizen, U.S.

national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S.

Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders.

Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

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