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    Kore Technical Lead - Malvern, United States - Atem Corp

    Atem Corp
    Atem Corp Malvern, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionKore Technical LeadMalvern, PA 19355 or Charlotte, NC Day 1 Onsite)Job Description
    • Must have strong expertise in either Java or Python,
    • Skillset should have the following JSON, Redis / MongoDB, Web Sockets.
    • Knowledge of AI, NLP, ML, Chat bots will be added advantage.
    • Knowledge on Linux / Unix flavours.
    • Experience in Web Services using REST, SOAP.
    • Knowledge of different authentication and authorization techniques.
    • Candidate must have hands on experience in server-side programming independent of technology.
    • Strong knowledge of code documentation and handover.
    • Experience building scalable, high-available mission-critical platforms.
    • Exposure to any of the cloud platforms like AWS/GCP/Azure.
    • UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS.
    • Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
    Experience Required:
    • Min 7+ yrs hands on , SmartAssist, IVR Technologies, Java, Java Script, Python.
    • Good experience on Conversational AI Platform.
    • Exposure to Gen AI and its concepts with conversational AI Products.
    • Good experience in understanding the business requirements and creating chatbots in XO Platform, Search Assist.
    • Experience on Node Js used for chatbot backend technology.
    • Good experience in Design and Solution Architecture for creating chatbots & voicebots using
    Responsibilities:
    • Provides subject matter expertise in building bots using across domains (voice, web agent assist).
    • Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
    • Expertise in troubleshooting errors.
    • Expertise in translating business requirements into a bot dialog flow using the key features of
    • Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners).
    • Willingness to provide guidance and support as developers, data scientists, ux designers are learning this new way of working.
    • Provides subject matter expertise for unit and integration testing for features developed on the platform.
    • Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
    • Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.
    • Participates in design, code, and test inspections throughout the life cycle to identify issues.
    • Explains technical considerations at related meetings, including those with internal departments.
    • Writes and elevates code using Vanguard's SDLC tools and process.
    • Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
    • Support during production incidents involving the Kore platform and features running on the platform.
    • Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
    • Other duties as agreed to by both parties.
    • Will work in high traffic / real-time Enterprise apps.
    • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems.
    • Will gain experience in scaling applications and database infrastructure.
    • Able to lead the team from technical, managerial lead ership perspective.
    • Inspire & motivate team-mates and be a cross-functional go-to-person.
    • Implementing proofs of concept, prototypes and production-grade software.
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