Order Management Specialist - Akron, United States - Tufin

    Tufin
    Tufin Akron, United States

    1 month ago

    Default job background
    Full time
    Description

    Description
    Order Management Specialist
    The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.
    Essential Job Functions

    • Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management
    • Responsible for providing pre- and post-sales support to the global sales team.
    • Prepare quotations and proposals for the sales organization
    • Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.
    • Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.
    • Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)
    • Communicate with the sales team, channel partners, and customers on the status of orders.
    • Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements
    • Collections
    • May be assigned to execute other initiatives within the Order Management department
    • Working days: Monday-Friday


    Requirements

    • Experience of 2+ years in a similar position.
    • Strong English communication skills (Written and verbal) - Must
    • Demonstrated proficiency with Microsoft Office: Outlook, Word, PowerPoint, Excel (intermediate Excel)
    • Experience working with quoting tools and CRM systems (advantage to Salesforce & NetSuite).
    • Ability to work flexible days/hours to close out quarter end
    • Ability to work both independently and as a member of a team.
    • Time and task management skills; multi-tasking and ability to prioritize work.