Information Technology Generalist - Wooster, United States - Christian Children's Home of Ohio

Description

Job Description

SUMMARY: The IT Generalist assists the Director of IT in assuring sufficient IT tools to support all departments and ministries of CCHO and our Family of Ministries in their required tasks; to provide training and supervision of the use of information technology according to Agency policies.

ESSENTIAL DUTIES & RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Statement of Faith/Standard of Moral Conduct. Further, each employee is responsible for dealing with others with a Christ-like attitude while helping them experience their worth in Christ and demonstrating behaviors reflecting CCHO's core values of Relentless Commitment, Selflessness, and Kindness.

Job-specific essential functions include the following:

• TEAM FIRST: Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment, maintaining appropriate working relationships and promoting collaboration.
• Performs assembly, configuration, setup, system troubleshooting and repair; working with, desktop and laptop computers, printers, and networked equipment and peripherals at the main campus and satellite offices.
• Creates and terminates user accounts and access.
• Enforces and monitors IT and HIPAA security measures at all times, including, but not limited to DNS security, Endpoint protection, and file rights.
• Facilitates end-user training and instruction.
• Maintains system backup and restoration procedures.
• Maintains digital door access rights
• Issues and maintains communication devices including phones (desk & mobile) and fax machines.
• Assists in wiring and termination of network cabling.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES: None

REQUIRED SKILLS & ABILITIES:

• Knowledge of network management and maintenance, the ability to service and/or troubleshoot networked PCs, peripherals, and servers.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Provide friendly customer service and communicate with non-technical staff in terms and language meaningful to the staff member.
• Must be a good listener, fast learner and integrator of information; and be skilled in personal computer and communications technology.
• Ability to read, understand, and write technical documentation. Presentation of training or other materials must be organized for effective retention. Must be reliably able to communicate technology information to an employee population comprised of diverse levels of expertise.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to perform basic mathematical calculations using figures and amounts such as percentages and area. Ability to apply concepts of basic algebra and geometry.

EDUCATION, EXPERIENCE, CERTIFICATIONS/LICENSES:

• Two to four years of related experience and/or training; or equivalent combination of education and experience. Technical certifications a plus.
• Preferred experience with VMware, Microsoft 365 administration, Entra (formerly Azure), and a variety of computer hardware and software.
• Comptia A+, Network +, Security +, and Microsoft certifications preferred.
• Valid Ohio Driver's License and a driving record that allows that individual to be insurable on agency policy, as job includes occasional travel to satellite offices.

PHYSICAL REQUIREMENTS:

• Prolonged sitting at a desk or workstation and working on a computer.
• Must have the vision and small motor skills required to hold small pieces of hardware and connect them repeatedly.
• Frequently required to teach information security to new employees, which would include moving about a classroom, viewing a laptop screen from a distance to observe trainee performance and communicating clearly.
• Regularly able to lift/move up to 50 pounds of equipment or boxes.
• Must be able to drive a vehicle legally and safely in the state of Ohio or maintain reliable transportation as needed.

CONTINUOUS QUALITY IMPROVEMENT (CQI): All Agency staff are expected to focus on Quality improvement as a part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes, but is not limited to teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.