Audit Team Manager - Austin, United States - eTeam

Description

Day 1 onsite

Detailed Job Description:


Role Title:
udit Team Manager

Location:
San Jose, CA or Austin, TX

Start Date:
SAP

JD :

We are looking for an uncompromising content QA expert to manage our Audit Team, ensuring that all of our high-volume reference, support, and how-to content is error-free and of the highest quality.

In this role, youll lead a team of editors to constantly improve, optimize and educate content reviewers, while solving QA issues across a large production process.

Youll also manage certifications in a new role-to-role promotion path for our teams, ensuring that future editors are capable QA enforcers.

Responsibilities:

Leads the Audit team
Defines Quality Audit (QA) framework
Monitors quality (QA/Peer) review output
Reviews quality standards per content roles, including several levels of writers/reviewers
Initiates process of continuous review/improvement of all content production parameters
Informs required certifications for new roles


Skills:

Strong writing and editing ability
Quality assurance (QA) background
bility to ensure content adheres to internal style requirements
Strong communication skills
Project management skills
Customer service ability
Experience reviewing and providing feedback for the work of others
Change management abilities
Coaching/mentoring
UX design/learning