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Marietta

    Front Office Supervisor - Marietta, United States - Remington

    Remington
    Remington Marietta, United States

    2 weeks ago

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    Description
    Job Description

    What you will be doing
    • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
    • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
    • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
    • Accurately check AM and PM discrepancy reports.
    • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
    Location Description

    500 Powder Springs Street, Marietta, Georgia 30064

    Hilton Atlanta/Marietta Hotel Conference Center's grand structure and idyllic location warmly welcome Guests traveling for business and leisure. Stay at this hotel in Marietta, GA, and be near hiking, mountain trails and the on-site City Club Marietta Golf Course. Business Guests will appreciate the convenience of the flexible Atlanta conference space while families can experience the many amenities accompanied by lush views.

    Requirements

    What we are looking for
    • Ability to calmly work with high demand and/or upset guests
    • High work ethic and self-initiative
    • May be required to work varying schedules to include nights, weekends, and holidays
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests
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