- Greets patrons upon arrival.
- Takes food and beverage orders accurately and courteously; responds to patrons' questions regarding food and beverage items.
- Accurately enters tickets for food and beverage orders into the point-of-sale system
- Makes drinks for patrons utilizing proper recipes, glassware, and garnishes; serves drinks.
- Receives payment from patrons; makes change as needed; issues receipts.
- Clears and resets tables and dining area as needed.
- Prepares all mixes and garnishes prior to opening.
- Stocks cafe with all necessary items including but not limited to glassware, coffee beans, coffee syrups, mixes, non-alcoholic beverages, and supplies.
- Maintains thorough knowledge of all beverage selections available and characteristics/description of all menu items, including ; all designated glassware / garnishes for drinks; all menu items, preparation method/time, ingredients, , portion sizes, presentation, and prices.
- Maintains cleanliness and sanitation at all times; performs closing clean-up duties.
- Resolves patron problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
- Answers phone in a courteous and timely manner.
- Assists other staff members as needed to ensure optimum service to all patrons.
- Completes all necessary paperwork; maintains files and records.
- Performs other related duties as assigned by management.
- Previous experience in a cafe setting preferred.
- Thorough knowledge of café beverages
- Strong organizational skills; ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Excellent customer service skills
- Good judgement with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Bilingual skills a plus.
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Quality Management--Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Continually required to stand and walk
- Frequently required to utilize hand and finger dexterity
- Continually required to climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Frequently required to lift/push/carry items more than 50 pounds
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Bartender - Pinecrest Brewpub
2 weeks ago
Saucy Brew Works Beachwood, United StatesJob Description · Job DescriptionJOB TITLE: Bartender · EMPLOYER: Saucy Brew Works Pinecrest · REPORTS TO: Bar Manager / General Manager · SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for ...
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Bartender - Pinecrest Brewpub
3 weeks ago
Saucy Brew Works Beachwood, United StatesJOB TITLE: Bartender · EMPLOYER: Saucy Brew Works Pinecrest · REPORTS TO: Bar Manager / General Manager · SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons. · DUTIES AND RESPONS ...
Barista - Pinecrest Brewpub - Beachwood, United States - Saucy Brew Works
Description
JOB TITLE: BaristaEMPLOYER: Saucy Brew Works Pinecrest
DEPARTMENT: Barista
REPORTS TO: Café Manger
SUMMARY: Provides food and beverage services to patrons in a friendly, efficient, and professional manner; ensures a positive experience for all patrons.
DUTIES AND RESPONSIBILITIES: