Project Manager - Glen Burnie, United States - Salem InfoTech Inc
Description
Title:
Project Manager - Operations
Location:
Hybrid at Linthicum Heights, MD
Duration:
Long Term
Client:
State of MD
***Preferably Locals
Job Description
Duties:
Performs day-to-day management of the cloud platform operations, identifies issues and risks, and recommends possible issues and risk mitigation strategies associated with the project.
Design, Develop, and maintain incident management workflows
Monitors issues and provides resolutions for up-to-date status
Coordinate emergency response for severity 1 and 2 incidents
Monitor and coordinate all system operations, including security procedures, and liaison with infrastructure, security, DevOps, data, and application teams.
Ensure that necessary system backups are performed, and storage and rotation of backups is accomplished.
Monitor and maintain records of system performance and capacity to arrange vendor services or other actions for reconfiguration and anticipate requirements for system
Coordinate major/minor software installation, upgrade, and patch
Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
Education Qualification:
A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.
General Experience:
At least eight (8) years of experience in managing on-premise and cloud-based multi- user environments with expertise in planning, designing, building, and implementing IT systems.
Must demonstrate a broad understanding of client IT environmental issues and solutions and be a recognized expert within the IT industry.
5+ years of experience leading tier 1 and tier 2 support for cloud platforms
3+ years of experience on operations large platform of over 2000 instances
Experience working with incident management and change management tools
Experience developing and maintaining incident management and change management workflows
Experience working with incident triaging and knowledge management
Experience working with security teams to perform security monitoring, audits, and remediation.
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Expected Rate (W2/C2C/Fulltime Salary):
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