Customer Service Analyst - Covington, United States - St. Tammany Health System

Description

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. That means we are committed to attracting and retaining the very best professionals for every position in our health system.

We believe the pristine beauty of St. Tammany Parish adds to our attractive compensation package. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste.

JOB DESCRIPTION AND POSITION REQUIREMENTS

Scheduled Weekly Hours: 40
Job Summary:
This colleague performs first level information systems customer support, incident recording, incident resolution and escalation for St. Tammany Health System supported devices and colleagues remotely. Records the details of reported information systems (IS) service issues and service requests and works to either restore service as quickly as possible, or alerts and/or escalates them to the appropriate colleagues in Information Systems. Responds to tickets, telephone calls, email and personnel requests for technical support.

Minimum Qualifications:

• High school diploma required.
• Good technical troubleshooting skills.
• Excellent customer service skills.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

Preferred Qualifications: Associate's degree. Technology related certification(s).

Physical Demands:
Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting up to 10 pounds is required.
Physical Effort required:
Constant (67% - 100%) - talking, hearing, seeing
Frequently (34%-66%) - NONE
Occasionally (1%-33%) - NONE

EMPLOYMENT

Each St. Tammany Health System staff member is expected to conduct himself or herself according to our mission, vision and values. Please take time to review those expectations, which can be found by clicking here, before applying for employment. If you feel you are unable to demonstrate those characteristics, we respectfully request that you do not proceed with the application process.

EQUAL OPPORTUNITY EMPLOYER

St. Tammany Health System is an Equal Opportunity Employer. St. Tammany Health System is committed to equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, age, national origin or ancestry, citizenship, sexual orientation, gender identity, veteran status, disability status, genetic information or any other protected characteristic under applicable law.