- 37.5-hour work week
- 13 paid holidays (staff holiday calendar)
- 24 annual leave (vacation) days per year or more based on years of service (employee leave)
- 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
- WVU offers a range of health insurance and other benefits.
- 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
- Wellness programs
- Counsels (in-person, telephone, and email) students and other customers with expertise in the following areas: cashiers, collections, financial aid, scholarships, student employment, registration, and student accounts.
- Employ professional judgment and independent decision-making skills to meet service needs within established policies and procedures.
- Manage all service-related inquiries (fax, email, mail, and web) using professional counseling techniques and client-focused service methods.
- Analyze status of student records using in-depth knowledge of university policies and procedures.
- Resolves complex problems. Develop and implement crisis intervention strategies.
- Manage conflicts and resolves complaints. Document causes and solutions and works with appropriate staff to develop prevention strategies. Makes expert referrals as needed.
- Participate in the management of the WVU Hub by performing duties including but not limited to the following: (1) mentoring newly hired representatives and (2) assists with the hiring, training, and supervision of Peer (student) Advisors.
- Participate in the design, development, and implementation of service (educational) programs for students and other constituents. Coordinates proactive service efforts in the areas of financial aid, registrar, and student accounts to improve student recruitment, retention, and graduation.
- Participate in the design, development and implementation of web, phone, and other technology-based self-service tools.
- Other duties as assigned by leadership of the WVU Hub and SFS.
- Bachelor's degree or an equivalent combination of education and related experience. Masters preferred.
- 3 years' experience involving:
- Experience working in a fast-paced, high volume customer service environment. Experience working in a counseling or advising role in higher education is preferred.
- Experience using complex computer information systems and/or relational databases to analyze data necessary to resolve issues is strongly preferred.
- Experience with the Banner Student Information system is desired.
- Computer experience using programs such as Word, Excel, PowerPoint and complex databases.
- Ability to serve customers graciously, quickly, and accurately exhibiting professionalism at all times.
- Excellent oral and written communication skills.
- Ability to communicate and interact effectively with people of all ages and diverse backgrounds.
- Ability to understand and follow complex instructions.
- Strong mathematical, analytical, and problem-solving skills
- Ability to multi-task and work effectively in a fast-paced, service-oriented environment.
- Accuracy and attention to detail are essential.
- Strong organizational skills and the ability to establish priorities.
- Ability to practice and maintain confidentiality.
- Team player who works well with others
- Demonstrated ability to be creative and think outside the box.
- Must be able to obtain and maintain access to work related databases such as, but not limited to, NSLDS, FAA Access, COD, etc.
- Daily:
- Sitting for extended periods of time.
- Computer and phone usage.
-
Student Services Coordinator
2 days ago
West Virginia University Morgantown, United States Full timeWhat you'll do: · Counsels(in-person, telephone, and email)studentsandother customers with expertiseinthefollowingareas:cashiers,collections,financialaid, scholarships, student employment, registration, and student accounts. · Employ professionaljudgmentandindependentdecision-ma ...
-
Transportation Services Coordinator
5 days ago
SI Group Morgantown, United StatesJob Description Transportation Services Coordinator **Description** · **Overview of Position** **:** · This position is a key site SAP SuperUser in MRP planning, scheduling, and logistics in coordination with corporate personnel to assure effective scheduling to meet orders whi ...
-
Student Services Coordinator
2 weeks ago
West Virginia University Morgantown, United StatesWest Virginia University, Student Financial Support & Services is accepting application for a (Hybrid) Student Services Coordinator. About the Opportunity This position provides a comprehensive program of services to WVU students, families and alumni Coordinator, Student, Service ...
-
Student Services Coordinator
3 weeks ago
West Virginia University Morgantown, United StatesDescription · West Virginia University, Student Financial Support & Services is accepting application for a (Hybrid) Student Services Coordinator. · About the Opportunity · This position provides a comprehensive program of services to WVU students, families and alumni by means o ...
-
Service Coordinator
1 week ago
VALLEY COMPREHENSIVE COMMUNITY MENTAL HEALTH CENTER INC Morgantown, United StatesJob Details · Job Location · Morgantown Office - Morgantown, WV · Position Type · Full Time · Education Level · Bachelor Degree · Job Shift · Day · Description · NATURE OF WORK: · A Service Coordinators duties include assessment of clients needs and strengths; planning ...
-
Student Services Coordinator
2 weeks ago
West Virginia University Morgantown, United States· West Virginia University, Student Financial Support & Services is accepting application for a (Hybrid) Student Services Coordinator. · About the Opportunity · This position provides a comprehensive program of services to WVU students, families and alumni by means of the WVU ...
-
Inpatient Clinical Nutrition Coordinator
3 weeks ago
WVU Medicine Morgantown, United States Full timeThe clinical nutrition coordinator assists the clinical nutrition manager with daily responsibilities involving the clinical dietitians, dietetic technicians, and dietetic interns. The coordinator would work to coordinate both clinical and education resources to provide high- qua ...
-
Locum Physician
5 days ago
All Star Healthcare Solutions Morgantown, United States Full timeAll Star Healthcare Solutions is seeking an Anesthesiologist to assist with locums in West Virginia. · July 8 at 7am -July 12 at 7am · Call only · EMR: MediTech · Active WV license required · Board Certified · All Star Healthcare Solutions benefits · Full-service agency · 24/7 ...
-
Epic ODBA Professional
5 days ago
CereCore Morgantown, United StatesAt CereCore, our heart for healthcare is interconnected with our knowledge of technical solutions, creating a vital link that ultimately drives the delivery of high-quality care. CereCore is a wholly-owned subsidiary of Hospital Corporation of America (HCA) Healthcare. · CereCore ...
-
Registered Nurse
1 week ago
Medical Solutions Morgantown, United States$ $ wk (includes wage of ~$19.49-$25.18/hr and per diems if eligible) · click for benefits and other job details · ~$701.61-$906.41 weekly taxable income · ~$1162 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Calling all healthcare rocksta ...
-
Mgr Anesth Tech Supp Svcs
1 week ago
WVU Medicine Morgantown, United States Full timeManages, coordinates and evaluates all elements of financial, material, and human resources in the provision of Anesthesia Technical Support Services in Surgical Services. Collaboratively with Director, activates divisional strategic planning initiatives supporting WVU Medicine's ...
-
West Virginia University Morgantown, United States Full timeDescription · WVU Libraries is currently accepting applications for a Student Supervisor in the area of Knowledge Access and Resource Management. · About the Opportunity · Under the supervision of the Ordering & Receiving Manager, the incumbent is responsible for hiring, budget ...
-
Project Manager
3 weeks ago
WVU Medicine Morgantown, United States Full timeA primary focus of this position is to lead the efforts of Ambulatory Operations in order to improve services provided by the Clinical Enterprise in its ambulatory locations. The position has supervisory responsibility with managing and coordinating multiple projects that impact ...
-
Paramedic Communication Specialist
4 days ago
WVU Medicine Morgantown, United States Part timePerforms a wide range of communication duties involving the coordination of pre-hospital Medical Command with on-line physician direction, reporting pre-hospital activity and inbound ambulances to appropriate personnel, directly coordinates the Air Medical evacuation of seriously ...
-
Clinical Nurse Coordinator
12 hours ago
West Virginia University Morgantown, United States Full timeWhat you'll do: · Work with PharmD on dosage and titration of study drug. · Manage drug treatment schedules for members of the CHRC along with the nursing staff. · Responsible for education of floor nurses regarding studies/trials with participating babies and children along wit ...
-
Surgical Coordinator
3 weeks ago
Vantage Surgical Solutions Morgantown, United StatesVantage Surgical Solutions - Become a Surgical Coordinator for Vantage Surgical Solutions · For almost 30 years, Vantage has been a leading cataract surgical service provider. Vantage helps new and established hospitals, surgery centers, and physicians provide quality cataract se ...
-
WVU Medicine Morgantown, United States Full timeCoordinate the day-to-day operations of the department phlebotomy and/or specimen processing staff in support of the hospital's mission of patient care. Schedule staff to ensure proper daily coverage, provide training and orientation of assigned staff. Perform laboratory processi ...
-
Patient Services Representative
1 week ago
United BioSource Morgantown, United States RegularBrief Description: · Provide consistent customer service support to all stakeholders for the assigned program(s). Specific Job Duties: · Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC p ...
-
Case Manager Nurse
3 days ago
WVU Medicine Morgantown, United States Full timeThis position comprehensively plans for targeted patient populations. Performs resource management, including denial management, utilization management, access to the appropriate level of care, discharge planning, care facilitation, and referral to other levels of care. Works col ...
-
Operations Manager
3 weeks ago
Alakaina Foundation Family of Companies Morgantown, United StatesDESCRIPTION OF RESPONSIBILITIES: · Responsible for the administrative and technical management of the maintenance and engineering, cost control, schedule control, and overall performance. · Manage day-to-day operations of facilities, including building maintenance, repairs, and ...
Student Services Coordinator - Morgantown, United States - West Virginia University
Description
Description
West Virginia University, Student Financial Support & Services is accepting application for a (Hybrid) Student Services Coordinator.
About the Opportunity
This position provides a comprehensive program of services to WVU students, families and alumni by means of the WVU Hub.
We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:
What you'll do:
Qualifications
At West Virginia University, we leverage our talents and resources to create a better future for our state and the world. As West Virginia's land-grant university, WVU has three campuses that touch each corner of the state. The WVU System includes 518 buildings on 15,880 acres, Extension Service offices in all 55 counties, ten experimental farms and four forests.
From the groundbreaking R1 research of our flagship campus in Morgantown to the career-oriented programs of WVU Potomac State in Keyser to the technology-intensive programs at WVU Tech in Beckley - the contributions of WVU employees directly impact the 1.8 million people of West Virginia every day, no matter their role or position.
Service, curiosity, respect, accountability, and appreciation are the core values that unite Mountaineers, inspiring one another to work tirelessly and support others as they seek to reach new heights. After all, when you're a Mountaineer, impossible is just another mountain to climb.
Creating an inclusive, engaged, and dynamic learning environment is core to WVU's academic mission. We welcome candidates who can contribute a range of ideas, approaches and experiences.
West Virginia University is proud to be an Equal Opportunity employer and is the recipient of an NSF ADVANCE award for gender equity. The University values diversity among its faculty, staff, and students, and invites applications from all qualified applicants regardless of race, ethnicity, color, religion, gender identity, sexual orientation, age, nationality, genetics, disability, or Veteran status.