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    Service Expediter - Parker, United States - Mile High Harley-Davidson of Parker

    Mile High Harley-Davidson of Parker
    Mile High Harley-Davidson of Parker Parker, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Summary:


    Mile High Harley-Davidson of Parker is seeking a motivated and customer service-oriented individual to join our team as a Service Expediter.

    As a Service Expediter, you will play a crucial role in ensuring excellent customer service by keeping track of all service orders, coordinating with service technicians and customers, and ensuring a smooth and efficient service process.

    This is a full-time, hourly position in the auto industry located in Parker, Colorado.


    Compensation & Benefits:
    The Service Expediter position offers a competitive hourly wage of $17 to $20 per hour, paid biweekly.

    In addition, employees are eligible for our comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts on Harley-Davidson merchandise.


    Responsibilities:

    • Receive and review all service orders, ensuring that all required information is complete and accurate
    • Coordinate with service technicians to prioritize and schedule repairs and maintenance tasks
    • Keep track of all ongoing service orders and provide regular updates to customers
    • Act as a liaison between customers and service technicians, addressing any questions or concerns
    • Accurately record all service orders and billing information in the dealership's system
    • Coordinate with the parts department to order and receive necessary parts for service orders
    • Maintain a clean and organized service area and ensure all tools and equipment are in proper working condition
    • Greet and assist customers in a friendly and professional manner, providing them with an exceptional service experience
    • Adhere to all dealership and industry safety regulations and protocols

    Requirements:

    • High school diploma or equivalent
    • 12 years of experience in a customer service role, preferably in the auto industry
    • Strong communication and interpersonal skills
    • Excellent organizational and timemanagement abilities
    • Ability to multitask and work in a fastpaced environment
    • Knowledge of Harley-Davidson motorcycles and their components is preferred but not required
    • Must be able to work flexible hours, including weekends and holidays

    EEOC Statement:


    Mile High Harley-Davidson of Parker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.

    We welcome and encourage applications from qualified individuals regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.


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