- Provides high level customer service in all interactions with internal and external customers.
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
- Answers always calls accurately and with exceptional customer service.
- Ensures caller's needs are met and accurate information is obtained.
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
- Acts as patient advocate and liaisons with various departments to meet mutual goals.
- Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail
- Addresses concerns of patients, provides service recovery, and escalates issues as needed.
- Applies the policies of the clinical entity to schedule appointments.
- Coordinates financial counseling for day surgery
- Completes reminder calls to patients for scheduled appointments
- Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
- Provides out of pocket cost estimates to patients
- Counsels patients about unpaid bills.
- Obtains future appointments at time of service for clinic followup, referrals, and ancillary services.
- Arrives patients and prepares paperwork/chart for visit.
- Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
- Verifies, ensures eligibility, and preregisters patients by obtaining patient demographics and thirdparty coverage(s) at every encounter.
- Obtains and documents information required for third party reimbursement.
- Ensures compliance with Medicare and thirdparty coverage.
- Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization
- Fully dispositions each patient within the designated timeline.
- Adheres to internal controls established for department.
- Performs related duties as required.
- Reads all OSA Announcements and relevant communications relating to job duties.
- Successfully completes competencybased training and testing on an annual basis.
- Prioritizes and completes all work in an accurate, effective, and efficient manner.
- Locks office and secures files containing money or confidential information when away from
- Participates in team meetings/activities and supports the philosophy and goals of the team/department.
- Reads all OSA Announcements and relevant communications relating to job duties.
- Successfully completes competencybased training and testing on an annual basis.
- Prioritizes and completes all work in an accurate, effective, and efficient manner.
-
Patient Services Specialist Ii
3 weeks ago
UTMB Health Galveston, United States**Minimum Qualifications**: · Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. · **Job Summary**: · The Patient Services Specialist I create a positive patient experience by consistently exceeding expectatio ...
-
Utility Customer Service Specialist
1 week ago
City of Galveston Galveston, United States**About Us**: · Galveston plays host to over seven million visitors a year. They are attracted to the same features that brought visitors 100 years ago - the Island's natural beauty, first-class hotels and restaurants, the arts, cultural activities and recreational attractions. · ...
-
Patient Services Specialist I
1 day ago
UTMB Health Galveston, United States**Job Description**: · The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and f ...
-
Patient Services Specialist I
1 day ago
UTMB Health Galveston, United StatesEDUCATION/ EXPERIENCE REQUIRED: · Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (B ...
-
Patient Services Specialist I
1 day ago
UTMB Health Galveston, United StatesMinimum Requirements: · Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certif ...
-
Patient Services Specialist I
1 week ago
UTMB Health Galveston, United States**Minimum Qualifications**: · Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) ...
-
Patient Services Specialist Ii
2 weeks ago
UTMB Health League City, United States**Minimum Qualifications** · Bachelor's degree and one year experience or High School or equivalent and three years · clerical or customer service experience. · **Job Summary** · The Patient Services Specialist II has advanced Patient Services Specialist skills and is · proficien ...
-
Patient Services Specialist I
2 weeks ago
UTMB Health Galveston, United StatesPatient Services Specialist I (Casual -<= 19.99 hours) TDCJ Galveston · **Galveston, Texas, United States** · Clerical & Administrative Support · UTMB Health · Requisition # · Minimum Requirements: · Associate degree and no experience. An equivalent combination of education and ...
-
Patient Services Specialist I
3 weeks ago
UTMB Health League City, United States**Minimum Qualifications**: · Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. · **Preferred**: · Medical Office Experience. No nights/weekends, Spanish speaking is NOT required. · **Job Summary**: · The Pat ...
-
patient services specialist i
2 weeks ago
University of Texas Medical Branch Galveston, TX , USA, United StatesAssociate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained ...
-
Patient Services Specialist I
2 weeks ago
University of Texas Medical Branch Galveston, TX, United StatesMinimum Requirements: · Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certif ...
-
Patient Services Specialist II
1 week ago
UTMB Health Galveston, United StatesPatient Services Specialist II - UHC Dermatology · **Galveston, Texas, United States** · **New** · Clerical & Administrative Support · UTMB Health · Requisition # · **Minimum Qualifications:** · Bachelor's Degree and no experience or High School or equivalent and 2 years custome ...
-
Patient Services Specialist Supervisor
2 weeks ago
UTMB Health Galveston, United StatesPatient Services Specialist Supervisor - Galveston ENT & Ophthalmology · Galveston, Texas, United States · Hot · Clerical & Administrative Support · UTMB Health · Requisition # · Required Education / Experience · Bachelor's Degree and two years' experience or High School or equi ...
-
Patient Services Specialist Supervisor
3 weeks ago
University of Texas Medical Branch Galveston, United StatesRequired Education / Experience · Bachelor's Degree and two years' experience or High School or equivalent and five years clerical or customer service experience. · Preferred Qualifications · Medical Office Experience and/or multi-specialty work preferred. · Job Summary · The Pat ...
-
patient services specialist i
2 weeks ago
UTMB Health Galveston, TX , USA, United StatesPatient Services Specialist I - League City Endoscopy · **Galveston, Texas, United States** · **New** · Patient Care · UTMB Health · Requisition # · Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered f ...
-
patient services specialist i
2 weeks ago
University of Texas Medical Branch Galveston, TX , USA, United States Part timeMinimum Qualifications: · Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience. · Job Summary: · The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in cu ...
-
patient services specialist i
2 weeks ago
UTMB Health Galveston, TX , USA, United States(Bilingual) Patient Services Specialist I - Ob/Gyn (19.99hr/wk) · **Galveston, Texas, United States** · Clerical & Administrative Support · UTMB Health · Requisition # · Job Description: · The Patient Services Specialist I creates a positive patient experience by consistently ex ...
-
patient services specialist i
3 weeks ago
UTMB Health Galveston, TX , USA, United StatesPatient Services Specialist I - OR (Galveston) · **Galveston, Texas, United States** · Patient Care · UTMB Health · Requisition # · EDUCATION/ EXPERIENCE REQUIRED: · Associate degree and no experience. An equivalent combination of education and experience relevant to the role ma ...
-
Patient Services Specialist I
3 weeks ago
UTMB Health Galveston, United States Part time(Part Time) Patient Services Specialist I - Radiology, OSA / Receptionist · Galveston, Texas, United States · Clerical & Administrative Support · UTMB Health · Requisition # · Minimum Qualifications: · Bachelor's Degree and no experience or High School or equivalent and 2 years ...
-
patient services specialist ii
2 weeks ago
UTMB Health Galveston, TX , USA, United StatesPatient Services Specialist II - PCP, Med Specialties · **Galveston, Texas, United States** · Clerical & Administrative Support · UTMB Health · Requisition # · **Minimum Qualifications** · Bachelor's degree and one year experience or High School or equivalent and three years · c ...
patient services specialist i - Galveston, TX , USA, United States - UTMB Health
Description
Patient Services Specialist I - PCP, Med SpecialtiesGalveston, Texas, United States
Clerical & Administrative Support
UTMB Health
Requisition #
Minimum Qualifications:
Bachelor's Degree and no experience or High School or equivalent and 2 years customer service and/or clerical experience.
Job Summary:
The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
ESSENTIAL JOB FUNCTIONS
Customer Service:
Scheduling:
Arrival:
Registration:
Disposition:
Marginal or Periodic Job Functions:
Salary Range:
Actual salary commensurate with experience.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Compensation