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- Kennewick, WAPosition TypeFull Time
- HourlyEducation LevelHigh SchoolSalary Range$ $29.
Sr. Member Service Associate - Kennewick, United States - Gesa Credit Union
Description
Job DetailsLevelExperiencedJob LocationSouth KennewickBut it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed.
Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people.
You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.Get to know us:
About - Gesa Credit Union
Role Summary:
The Sr.
Member Service Associate (MSA) is an experienced, journey level, Member Service Associate that provides exceptional member service as they perform teller transactions, account maintenance, and digital banking assistance for members.
The Sr.MSA also uses their experience and in-depth knowledge of Gesa's products, services, policies, procedures, and financial literacy to serve as a mentor that helps train new MSAs.
Sr. MSAs can place cash orders, balance vault cash, provide overrides as appropriate, and maintain ATMs. They are also proficient at opening consumer deposit accounts. The Sr.MSA is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.
What You Will Be Doing:
Provide exceptional member service to all whom we serve.
Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns.
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members.
Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate.
Make outbound telephone calls to members for the purpose of establishing, growing, and cultivating member relationships.
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
Observe and monitor cash activity to ensure the branch and team members are following established cash limits.
Able to open consumer deposit accounts and perform consumer account maintenance.
Process domestic wire requests.
Review and process overrides/approvals within your authority while minimizing risk.
Mentor and help train new MSAs.
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
Perform transactions and service requests on member accounts in an accurate and timely manner.
Accurately follow all cash handling procedures and balance cash drawer at the end of every shift.
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
Assist members with routine fraud disputes.
About You:
Professional written and verbal communication.
Make sound decisions that minimizes risk in a timely manner.
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.
Respect and support all areas of diversity in the workplace and our membership.
Complete assigned training programs in timely and accurate manner.
Participate in and support a team environment Meet or exceed established service levels, job performance, and organizational goals.
Constantly adapt to changing priorities with a positive demeanor.
Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.
Exercises the utmost discretion and sensitivity when assisting with member transactions.
QualificationsWhat You Will Need:
High School Degree (or equivalent) required.
Cash handling experience required.
At least one year of customer service experience preferred.
At least one year of teller experience preferred.
Demonstrate and support credit union values and service standards.
Attend and engage in community events on behalf of the credit union.
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
Demonstrate a high level of personal integrity and ethics.
Report for work on time and maintain a schedule of regular attendance.
Some travel may be required.
Proficient with varying levels of technology.
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:Competitive PayMedical, Dental, Vision, and Life Insurance 20 days/year of Paid Time Off - Plus 10 Paid Holidays401(k)
MatchIncentive ProgramTuition Assistance and Student Loan RepaymentCommuter BenefitsPaid Time Off to Volunteer in the CommunityProduct discountsEngaging Work EnvironmentRewards and Recognition Programs Salary Range:
$19.63-$29.45Get wise to what's possible with a career at Gesa. Join usWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at or to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises.
This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran. Equal Employment Opportunity )