Customer Service Representative - St. Petersburg - Shana Beaute LLC

    Shana Beaute LLC
    Shana Beaute LLC St. Petersburg

    5 days ago

    Description
    We are seeking a dedicated and enthusiastic English/Bilingual Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to handle various inquiries efficiently. This position is essential in ensuring client satisfaction and fostering long-term relationships.

    Training start date: 12/02/2025

    Duties

    Respond to customer inquiries via phone, email, or in-person, providing accurate information and resolving issues promptly.
    Maintain a professional demeanor while interacting with clients to ensure a positive customer experience.
    Utilize office software and computerized systems to manage client information and document interactions.
    Collaborate with team members to improve service delivery and address client concerns effectively.
    Provide support in a call center environment, managing high call volumes while maintaining quality service.
    Communicate clearly and effectively in both English and any additional languages as required.
    Requirements


    Must have your own equipment such as a computer or laptop that has the most recent Windows 10 or 11, 16GB of storage, a headset and keypad.

    Drug/Background test is required. The cost is $30 paid directly to the vendor. This will be reimbursed during your pay period.

    Class confirmation deposit is required. The cost is $50 paid directly to the vendor. This will be reimbursed during your pay period.

    Previous experience in customer service or client services is preferred.
    Strong computer skills with proficiency in office software applications.
    Excellent communication skills, both verbal and written.
    Ability to type efficiently while engaging with customers.
    Bilingual candidates are highly desirable to better serve our diverse clientele.
    Experience in a call center environment is a plus but not mandatory.
    Strong problem-solving skills with the ability to handle challenging situations calmly and professionally.
    If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity


    Job Types:
    Full-time, Part-time, Contract


    Benefits:
    Flexible schedule
    On-the-job training
    Work from home

    Work Location:
    Remote

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Customer service representative