- Paid time off
- Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
- Academic Partnership with the Medical College of Wisconsin
- Referral bonuses
- Retirement plan - 403b
- Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
- Employee Assistance Programs, Adoption Assistance, Healthy Contributions, , Moving Assistance, Discounts on gym memberships, travel and other work life benefits available
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managed care contract coord, fch
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Froedtert Health Menomonee Falls, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. · This job is HYBRID. · FTE: · Shift: 1st shift 8 am to 4:30 pm onsite Tuesday and Wednesday then work from home Monday Thursday, and Friday. · Job Summary: · The Man ...
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managed care contract coord, fch
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Froedtert Hospital Menomonee Falls, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. · This job is HYBRID. · FTE: · Shift: 1st shift 8 am to 4:30 pm onsite Tuesday and Wednesday then work from home Monday Thursday, and Friday. · Job Summary:The Manag ...
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managed care contract coord, fch
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Coord Neuro Msk Spine Svc Line, Fch
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Coord Neuro MSK spine Svc Line, FCH
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Froedtert Memorial Lutheran Hospital Milwaukee, United StatesDiscover. Achieve. Succeed. #BeHere · Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility. · This job is ON - SITE. · FTE: · Shift: Shift 1 · Job Summary: · Provides operational support to Musculosketel, Neuroscience and Spine Service Line Administration in the developm ...
epec wfm intraday coord, fch - Menomonee Falls, United States - Froedtert Health
Description
Discover. Achieve. Succeed. #BeHereLocation: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility.
This job is REMOTE.
FTE:
Shift: Shift 1
Available schedules: 7a-330p or 930a-6p
Job Summary:
The EPEC Intrday Coordinator is responsible for monitoring service and staffing levels in real-time, ensuring that calls are being answered within service level goals. Major responsibilities of this position include monitoring and analyzing incoming call volumes and service levels, monitoring staff adherence rates, and ensuring proper staff skilling/queueing based on the information gathered. This individual is also responsible for researching causes of underperformance, identifying areas of improvement within the workforce management strategy, and adjusting agent schedules to meet the EPEC service standards. This individual will need to possess a high degree of analytical skills, independent decision making, and organization.
EXPERIENCE DESCRIPTION:
Two (2) years prior customer service, call center, or workforce management experience required. Prior experience with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX, Verint, Aspect) preferred. Prior experience using call center phone systems, multiple practice management platforms, or physician scheduling software preferred.
EDUCATION DESCRIPTION:
High School Diploma required. Bachelor's Degree in Business, Human Resources or a related field preferred.
SPECIAL SKILLS DESCRIPTION:
Ability to function in high stress environment where interruptions are frequent. High attention to detail. Thinks quickly and uses appropriate judgment. Demonstrates diplomacy and patience while interacting with colleagues. Demonstrates basic understanding of data analysis. Possesses excellent verbal and written communication skills. Proficiency with computers (use of multiple monitors in facilitation of workflow management, Microsoft Excel knowledge, Call Center software systems knowledge).
Perks & Benefits at Froedtert Health
Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:
We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at We will attempt to fulfill all reasonable accommodation requests.