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front desk clerk
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Golden Entertainment Laughlin, United States Part timeGeneral Summary · Greets and registers guests, provides prompt and courteous service and maintains/closes out guest accounts while standing at the Front Desk and utilizing a computer to meet the companies high standards of quality. · Essential Duties and Responsibilities · Greet ...
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Front Desk Clerk
2 weeks ago
Golden Entertainment Laughlin, United StatesGeneral Summary · Greets and registers guests, provides prompt and courteous service and maintains/closes out guest accounts while standing at the Front Desk and utilizing a computer to meet the companies high standards of quality. · Essential Duties and Responsibilities · Gre ...
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Front Desk Clerk
3 weeks ago
Golden Entertainment Laughlin, United States: · General Summary · Greets and registers guests, provides prompt and courteous service and maintains/closes out guest accounts while standing at the Front Desk and utilizing a computer to meet the companies high standards of quality. · Essential Duties and Responsibilities Gr ...
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front desk clerk
3 weeks ago
Golden Entertainment Laughlin, United StatesGreets and registers guests, provides prompt and courteous service and maintains/closes out guest accounts while standing at the Front Desk and utilizing a computer to meet the companies high standards of quality. Essential Duties and Responsibilitie Front Desk, Clerk, Hospitalit ...
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Front Desk Clerk
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Golden Route Operations Laughlin, United StatesCity · Laughlin · State · NV · Shift · Graveyard · Type of Shift · Full Time · Department · Hotel Ops (excluding Housekeeping & EVS) · Front Desk Clerk (GSA) $500 Bonus Aquarius (Laughlin, NV) · Description: · General Summary · Greets and registers guests, provides prompt and cou ...
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Front Desk Night Audit DR Lead
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Harrah's Laughlin Laughlin, United States Full timeJOB SUMMARY: Responsible for supervising the day-to-day operations of the Front Services area. Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner. · Must possess excellent oral, written and communication skills. Must be able to get alo ...
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Hotel Front Desk Agent
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Office Assistant
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Hotel Front Desk Agent
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Office Assistant
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Front Desk
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Advance Management & Investment LLC Kingman, United StatesJob Description · Job DescriptionFront Desk Associate · We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservati ...
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Office Assistant
3 weeks ago
Mohave County, AZ Kingman, United States* Mohave County Public Works Department-Engineering Division is currently recruiting for the position of an Office Assistant located in Kingman, AZ* · "The typical hiring salary is $ $ DOQ." · This is one classification in a progressive series of Office Administration positions ...
Front Desk Clerk - Laughlin, United States - Arizona Department of Economic Security
Description
This job was posted by : For more information, please see:
General Summary\ Greets and registers guests, provides prompt and courteous service and maintains/closes out guest accounts while standing at the Front Desk and utilizing a computer to meet the companieshigh standards of quality.
Greet guests immediately with a friendly and sincere welcome. Use a positive, clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information.
Complete the registration process by accurately verifying, inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
Verify and imprint credit cards for authorization using electronic acceptance methods/LMS Computer System. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, gift certificates and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Secure and maintain a \$300.00 house bank.
Promptly answer the telephone using positive and clear English communication.
Respond to guest inquiries regarding hotel features, services, outlet hours and room accounts through effective communication, customer assistance, direction and information provided within company policies/guidelines in a courteous, professional manner to ensure guest satisfaction.
Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for guests as requested.Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Utilize Empowerment Guidelines.
Remain calm and alert, especially during emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
Balance daily transactions using LMS computer program and manually count the house bank at completion of shift. Turn complete/correct sign off into Night Audit.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Regular attendance in conformance with the standards, which may be established by Aquarius from time to time, is essential to the successful performance of the position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Aquarius rules and regulations for the safe and efficient operation of hotel facilities.
Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
\ \ \ \ Essential Duties and Responsibilities (continued)
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions with the percentage of time performing each functio to be solely determined by the supervisor based upon the particular requirements of the hotel.
Use the photocopier to make copies of items as required.
File registration cards, coupon receipts if necessary.
Attend periodic department meetings and keep informed of new company/departmental policies/procedures to better provide consistent information while dealing with guests.
Assemble, validate, distribute coupons and key packages, as well as keep work stations stocked by maintaining inventory needed to keep stations neat/orderly.
Answer calls on a multi-line telephone from guests concerning questions and/or problems dealing with a number of different topics to provide information as needed.
