OTI Support Technician - Medford, United States - Roseburg Forest Products

Description

Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Purpose

This role is responsible for the Operational Technology Infrastructure (OTI) at Roseburg plant sites. The successful candidate will collaborate and innovate with customers and virtual team members to develop and implement network, server and client systems in support of the plant's manufacturing efforts. The reliability and performance of that infrastructure directly impacts the success of the mill. The OTI Support Technician will provide front line infrastructure support. The role is an on-site position that focuses to support end users, manage all OT related infrastructure at the mills, and provide effective OT systems to maintain manufacturing production targets for the facility.

Key Responsibilities

• Follow all health and safety policies and programs
• Maintain and troubleshoot site operations technology infrastructure, including servers, networking equipment, PLCs, HMIs, and other control system components
• Provide technical support of site operations technology infrastructure
• Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
• As a member of a virtual team that spans all Roseburg locations in the US and Canada, work closely with the operations technology group on adherence to standards and participate in training as required
• Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
• Work with corporate IT staff and plant staff to support capital improvement projects as assigned
• Perform other duties as assigned
• Models company core values

Required Qualifications

• Five (5) years of experience in administration of Windows workstations and servers
• Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering or equivalent combination of education and/or experience
• Demonstrated safety focus
• Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure, etc. (Cisco/Meraki)
• Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
• Must be able to be on call for 24/7 manufacturing operations, including nights, weekends and holidays as required

Preferred Qualifications

• Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
• Experience interfacing with or supporting infrastructure needs of a process-control environment
• Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
• PLC Programming Experience/Allen Bradley

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS