Logistics Coordinator - Atlanta - Imperative Logistics Group

    Imperative Logistics Group
    Imperative Logistics Group Atlanta

    5 days ago

    Description

    Imperative Logistics Group is an industry leader in the movement of critical, time-definite, expedited air and ground shipments. Built by experience, technology, communications, proven operating standards and procedures, and world-class customer service. Imperative Logistics gets the job done.
    As a Logistics Coordinator for our team, you will be providing customer service and operational support, which includes taking customers' orders, communicating with our vendor network of airlines, cargo handlers, and pickup/delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
    If terms like: Next Flight Out (NFO), Next Truck Out (NTO), Expedited shipping, Same Day Freight, Hand Carry, Time Critical freight, Expedited Freight Forwarding, and White Glove Service are familiar to you, please apply
    HOURS: In Office Monday - Friday
    LOCATION: Forest Park, GA - 7 minutes from Hartsfield-Jackson airport
    ESSENTIAL JOB FUNCTIONS
    Customer Service

    • Place new bookings and route the shipment to meet service and maximize profit
    • Problem solve with customers and vendors (airlines and pickup/delivery agents)
    • Serve as an additional point of communication for all customer service and documentation-related matters
    • Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
    • Monitor shipments from order entry through delivery to ensure on-time performance
    • Correspond with customers extensively via phone, e-mail and website
    • Assist our employee drivers, agents, and carriers in obtaining critical information
    • Contribute to team effort by executing tasks delegated to you as needed
    • Manage and distribute a high volume of incoming calls and emails
    • Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
    • Support new and existing customer accounts to foster business development
    • Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
    • Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
    • Prepare quotes for customers and vendors
    • Follow communication procedures, guidelines, and policies closely to achieve customer objectives
    Operations
    • Understand and apply knowledge of unique freight handling characteristics and delivery requirements
    • Provide a high level of accuracy in order documentation, be very detail-oriented
    • Suggest improvements to business processes and procedures when applicable
    • Perform tasks such as gathering and analyzing data via Excel spreadsheets
    • Scrutinize vendor invoices our accounting team deems questionable
    QUALIFICATIONS AND EDUCATION REQUIREMENTS
    • 3-5 years as a Logistics Coordinator in a Freight Forwarding company.
    • Experience shipping Life Sciences products and Urgent Medical products is preferred
    • Firm understanding of Domestic Freight Forwarding logistics and coordination.
    • Hard-working, team-oriented individual who thrives under pressure and against deadlines
    • Holds self to the highest degree of personal integrity
    • Able to multi-task and prioritize time and workload in a fast-paced environment
    • Self-motivated; able to work both independently and within a team environment
    • Demonstrated time management, organizational skills and consistent follow-through
    • Excellent written and verbal communication skills
    • Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications.
    • Hands-on experience with shipping software is required; larger formats are preferred.
    • Geographical knowledge of the U.S.
    COMPENSATION
    Hourly rate $ $35.00+ Depending on Experience (DOE). We consider a variety of factors in determining base compensation, including but not limited to experience, education, certifications, internal equity, market data, and geography.
    PHYSICAL REQUIREMENTS
    The position is in an indoor office environment and requires the ability to communicate verbally and in writing with internal and external customers or vendors, sit for periods of time, operate typical office equipment, which requires seeing, and use a keyboard.
    This job description is not intended to provide a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
    WHAT WE OFFER
    • Medical, Dental, and Vision insurance
    • 401k + matching contribution
    • HSA + matching contribution
    • Paid Time Off
    • Life Insurance
    • Employer-paid short and long-term disability insurance
    • more

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