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- Oversee building the product experience when Remitly has to interact with our Global Disbursement partners to resolve issues in transactions
- Develop product strategy, road-mapping and prioritization.
- Be a customer advocate; use customer feedback, data analysis and market research to develop and deliver product features.
- Set up and analyze A/B tests and provide comprehensive test readouts with well thought through recommendations.
- Manage team OKRs in partnership with our engineering team, and manage cross-teams agreement.
- Engage with partners to understand customer and our needs to inform priorities, sequencing and roadmap. Balance delivery against development costs.
- 6+ years of relevant experience in product management, or similar role. At least 3 years experience in building B2B customer relationship management (CRM) experiences.
- Experience motivating teams; across software engineering, UX design, UI and growth, with an understanding of how things work within those domains.
- Experience setting and implementing product strategy, road-mapping, and prioritization
- Experience working with engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
- You're motivated by creating an outsized impact for our customers and business. You're excited to take on a variety of tasks to help your product and team be successful.
- Flexible paid time off
- Health, dental, and vision benefits + 401k plan with company matching
- Company contributions to your HSA plan, if you choose one
- Employee Stock Purchase Plan (ESPP) available for eligible employees
- Continuing education and corridor travel benefits
Senior Product Manager, Partner Success - Seattle, WA, United States - Remitly
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Description
Job Description
Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally. Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program. About The Role The Global CS team is focused on building reliable, localized yet globally relevant experiences that delight customers by resolving their issues quickly and with high accuracy. As a Senior Product Manager on the Global CS team, you will help shape the future vision for the CS product, reporting to the Director of Product. You will build an understanding for the customer pain points, build a strategy to address those opportunities and lead the team to implement the roadmap. You will guide the Product and tech investment decisions for tools used in interactions with our disbursement partners. You Will