-
Software Developer
3 days ago
Aurora Innovations Bellevue, United StatesJob offer Software Developer (m/f/d) · Software development is not just about completing tasks for you, but a creative process? With your know-how, do you want to create solutions that help other people? Then join our team IT Solutions at our location in Frankenthal. Depending on ...
-
Registered Dietitian-60% Remote
6 days ago
RD Nutrition Consultants Bellevue, United States60% Remote Registered Dietitian Position - Skilled Nursing · Company: RD Nutrition Consultants LLC · Overview: · RD Nutrition Consultants LLC is excited to offer an opportunity for a Clinical Registered Dietitian to join our team. This role allows the Dietitian to work a flexible ...
-
CACI International Bremerton, United StatesContinuous Process Improvement/Project Consultant · Job Category: Consulting · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 25% · Type of Travel: Local · * * · CACI is seeking Continuous ...
-
CACi Bremerton, United StatesContinuous Process Improvement/Project ConsultantJob Category: ConsultingTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 25%Type of Travel: Local* * * CACI is seeking Continuous Process Improvement/Project ...
-
School Based Counselor
4 days ago
Kaiser Seattle, United States$5,000 Sign On Bonus Eligible Position · The School Based Counselor Associate provides behavioral health services within a multidisciplinary primary care medical team. The SBC works with the other health care providers at their clinic to identify and manage patients with mental ...
-
School Based Counselor
4 days ago
Kaiser Seattle, United StatesJob Summary: · The School Based Counselor provides behavioral health services within a multidisciplinary primary care medical team. The SBC works with the other health care providers at their clinic to identify and manage patients with mental health, substance use, and health be ...
-
Kaiser Seattle, United States Full timeJob Summary: · Provide nursing care to a defined group of patients, adhering to Kaiser Foundation Health Plan of Washington ambulatory Nursing Care Standards, the Nursing Code of Ethics and Kaiser Foundation Health Plan of Washington policies. Coordinate and facilitate Health Ca ...
-
Kaiser Seattle, United States Full time· Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company We have recently negotiated new wages, which could include up to 15% increase with acuity premium and location differentials · Apply today to learn mo ...
-
Kaiser Seattle, United States Full time· Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company We have recently negotiated new wages, which could include up to 15% increase with acuity premium and location differentials · Apply today to learn mo ...
-
Staff Nurse
4 days ago
Kaiser Seattle, United States Full time· Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company We have recently negotiated new wages, which could include up to 15% increases Apply today to learn more · Job Summary: · Provide nursing care to a def ...
-
Kaiser Seattle, United States· Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company We have recently negotiated new wages, which could include up to 15% increase with acuity and location differentials · Apply today to learn more · NO ...
-
Kaiser Seattle, United States Full time· Our commitment to our employees goes beyond the workplace, including competitive wages that reflect your value to the company We have recently negotiated new wages, which could include up to 15% increase with acuity premium and location differentials · Apply today to learn mo ...
-
Automation Engineer
4 days ago
Omega Ventures Cottage Lake, United StatesAbout the Company · Since 1985, we have been building custom powder coating systems. · Years of experience in our own coating facility help us to do so. · A TEAM of design, production, and installation works to fulfill the wishes of customers worldwide. · What do we offer? · Alwa ...
-
Technical Customer Support
1 week ago
Infinity Systems Cottage Lake, WA, United States Freelance**Sales Representative for Cottage Lake, WA - Luftbude** · Luftbude is a fast-growing e-commerce startup for ventilation technology with a wide range of products from leading ventilation manufacturers. We are disrupting a conservative market with innovative digital solutions and ...
-
Instructional Coach
7 hours ago
Everett Public Schools Everett, United States**Instructional Coach** · **Definition**: · The Instructional Coach will be responsible for supporting general education classroom Teachers in grades K-5, Special Education Teachers, and ESL Teachers, as well as content-specific Teachers in grades 6-12 in the areas of Math, Engli ...
-
Hiv Coordinator
2 days ago
National Health Corps - Central California Marysville, United States**Major Duties and Responsibilities** · 1. Review patient handout materials and provide suggestions for improvements. · 2. Engage with underrepresented patients through phone calls &/or in person interviews. · 3. Review patient handout materials and provide suggestions for improv ...
-
Network Infrastructure deployment consultant
1 week ago
Tata Consultancy Services Bellevue, United StatesType: Full time · Experience: 7+ Years · Location: Bellevue, Washington, United States · Roles & Responsibilities: · Drive and support workflow orchestration, and integration efforts whilst enabling systemic automation along with effective data management. · Coordinate with datac ...
-
Nurse Practitioner
2 days ago
Kaiser Tacoma, United StatesJob Summary: · Provide nursing care to a designated population of patients. Participate in patient assessment and the formulation, implementation and monitoring of the care plan. The ARNP is an integral member of the Health Care team and has authority to admit or refer patients, ...
-
Staff Nurse
5 days ago
Kaiser Permanente Bellevue, United States Per Diem· Minimum schedule of 4 shifts a month · Job Summary: · Provide nursing care to a defined group of patients on an on-call basis, adhering to Kaiser Foundation Health Plan of Washington ambulatory Nursing Care Standards, the Nursing Code of Ethics and Kaiser Foundation Health Pla ...
-
HealthEcareers - Client Bellevue, United States Full time4 10 HOUR SHIFTS · Job Summary: · Provide nursing care to a defined group of patients, adhering to Kaiser Foundation Health Plan of Washington ambulatory Nursing Care Standards, the Nursing Code of Ethics and Kaiser Foundation Health Plan of Washington policies. Coordinate and fa ...
Process Improvement Consultant - Bellevue, United States - Great American Insurance Company
Description
Be Here. Be Great.Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group.
We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed.
With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results.
We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality.Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.
Great American's Specialty Equipment Services division is currently searching for a Process Improvement Consultant to advise our service operations teams.
This role will report directly to our Vice President of Operations and will work with managers to identify opportunities, develop strategies, and lead projects focused on automation, process improvement, and employee/customer experience.
The initial focus of the role will be bringing new strategies to our Customer Contact Center, which supports document processing, inbound/outbound calls, and email responses in support of insurance tracking.
This individual will develop and report on key performance measures, communicate insights, and make recommendations to improve results.They will also develop and implement best practices through involvement in industry associations and by managing relationships with vendors and suppliers that can provide solutions to improve our business.
The team is seeking an individual who is passionate about process improvement, collaboration, and positive change. The ideal candidate will reside in Bellevue, WA working a hybrid schedule.However, the team is also open to a candidate who resides in the Cincinnati Metropolitan area and has the ability to work a hybrid schedule out of the Cincinnati, OH headquarters.
Responsibilities:
Collaborate with business leaders to identify, design, and manage execution of innovation and improvement projects across business operations.
Engage with contact center leaders and relevant industry associations to develop new strategies to improve customer experience and operational efficiency.
Identify opportunities to transform service solution model from teleservice/manual/batch to online/automated/real time to improve Customer Experience.Lead strategic projects to drive business strategies.
Coordinate the implementation of new processes and technologies.
Create metrics and audit processes to ensure established KPIs are met and process improvements are sustained.
Develop models for planning and forecasting contact center workload and staffing.
Manage vendor, supplier and consultant relationships and contracts related to new operational technologies and services.
Act as liaison with corporate services that support divisional operations.
Qualifications:
Required
Bachelor's degree
Experience analyzing and reporting on operational data
Experience leading process improvement projects
Strong communication skills
Ability to travel between company offices, vendor sites, and industry conferences approximately 35% of the time.
Preferred
5+ years' experience in a customer service/call center environment
3+ years' experience supervising call center or other service operations staff
Experience managing engagements with consultants and outsourcing companies
Knowledge of call center best practices, metrics, and KPIs
Knowledge of call center technologies
Lean or Six Sigma Certifications
Business Unit:
Specialty Equipment
Salary Range:
$110, $130,000.00
Benefits:
We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.
#J-18808-Ljbffr
