Senior Engineering Manager - Los Angeles, United States - Square

Description

Company Description

Since we first opened our doors in 2009, the world of commerce has evolved immensely and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldnt work together. So we expanded into software and started building integrated, omnichannel solutions to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, weve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, were a partner to sellers of all sizes large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. Were building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

Job Description

The Customer Foundations team's mission is to help Sellers grow their businesses by giving them the tools to know, support, engage, and acquire their customers. Our product suite includes Customer Directory - an omnichannel CRM platform that manages the buyer transactional data and provides search and recommendation abilities. You'll report to the GM of Upmarket Foundationsand work on full stack engineering to help build the next generation of Product & Platform solutions that help our Buyers to centrally manage their data with Square in a privacy centric way and Sellers to conveniently manage their business by using our network of Buyers to provide a remarkable and delightful experiences to their customers.

You Will:

Develop solutions that allow merchants to better serve their customers

Guide Technical vision and excellence for team with 25+ engineers and multiple partners

Be a leader upleveling the technical and design understanding of the team

Collaborate and provide guidance on multiple projects at any given time. Sample projects include designing enriching data, building relevant search and creating recommendation engines

Build customer data-powered APIs and services that strengthen Squares broader platform and promote developer and merchant adoption

Build mobile experiences for sellers on POS to enable personalized customer experience

Build experience for buyers to control and manage their data

Participate in essential technical, design, and product discussions with cross-functional leaders

Qualifications

You will:

inform the strategy for our Customer Foundations teams and guide long-term thinking and innovation in an ambiguous space, and promote your organization to support our business

Work with Product and Design leaders and Partners to manage the balance of tech debt vs. strategic investment to achieve our goals over a multi-year roadmap

Hire and develop your leaders and engineers, helping them grow and support the product and platform strategy

Lead planning and resource allocation for the Developer platform engineering organization

Develop efficient processes, ensuring the engineering team is operating with high velocity, ownership, and accountability

Cultivate an inclusive team culture focused on ownership, integrity with and a customer focus

Report to GM of Upmarket Foundations

Technologies we use & teach:

AWS

Go, Java

Ember

RPC, REST APIs, Protobuf

MySQL, Elasticsearch

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidates starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $269,600 - USD $329,500

Zone B: USD $269,600 - USD $329,500

Zone C: USD $269,600 - USD $329,500

Zone D: USD $269,600 - USD $329,500

To find a locations zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)

Health Savings Account and Flexible Spending Account

Retirement Plans including company match

Employee Stock Purchase Program

Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

Paid parental and caregiving leave

Paid time off (including 12 paid holidays)

Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)

Learning and Development resources

Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

Were working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.

Want to learn more about what were doing to build a workplace that is fair and square? Check out our

I+D page

.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Weve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with , , , or ,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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