Registrar Operations and Specialized Student Services, Staff Assistant - Bridgewater, MA

Registrar Operations and Specialized Student Services, Staff Assistant · Department Summary: · The Registrars Office is dedicated to providing a knowledgeable, welcoming environment, that fosters collaboration, problem solving, and comprehensive innovative services to empower a ...

Job description

Registrar Operations and Specialized Student Services, Staff Assistant

Department Summary:

The Registrars Office is dedicated to providing a knowledgeable, welcoming environment, that fosters collaboration, problem solving, and comprehensive innovative services to empower and meet the evolving needs of the BSU community.

At Bridgewater State University, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students, alumni, and community partners.

Position Summary:

Oversight of the day-to-day operation of the office with regard to all AFSCME personnel; and manages the approval and reporting processes related to their attendance, time away from the office, comp/overtime worked, and professional training. Assists in promoting the values of professionalism, teamwork, collaboration and mutual respect throughout the office, and recommends ways to improve staff morale, professional development, and the overall working environment. Meets with AFSCME staff members regularly, and performs annual evaluations.

As a member of the offices leadership team, assists with the assessment of all services within the Registrars Office; participates in planning, implementing and evaluating related processes; provides input for the evaluation of support staff who assist with the BSU Catalog and governance materials; and helps to promote teamwork and a "student ready" approach to service excellence.

This is an APA unit position and is subject to the terms of that unit agreement.

Schedule 9 am to 5:00 pm, Monday through Friday

(Saturday and Sunday as days off)

This position is eligible for a hybrid schedule (2 days remote, 3 days on campus) in accordance with BSU remote work policy.

Position Type: APA Professional

Essential Duties:

1. Oversees the day-to-day operations of the office with regard to all AFSCME staff. Ensures each day that there is adequate coverage to meet service needs. Makes recommendations with regard to office changes, and/or staffing reconfigurations, as needed.

2. Coordinates scheduling staff members for phone/counter shifts and time off requests.

3. As part of the annual review process, helps AFSCME staff members set realistic, measurable goals that work towards departmental and divisional strategic priorities, and supports their own professional growth.

4. Manages the approval and reporting processes related to all AFSCME attendance, leave forms, comp/overtime worked, and professional training.

5. Assists in resolving issues or conflicts as they arise. Whenever possible, promotes the values of professionalism, teamwork, collaboration and mutual respect throughout the office. Recommends ways to improve staff morale, promotes professional development, and strives to provide an empowering and supportive work environment.

6. Conducts regular meetings with AFSCME staff members throughout the year, as needed. Conducts the annual evaluation for each staff member.

7. Assist with the ordering and management of all office supply needs through WB Mason.

8. Serves as a liaison with the AMNH program, processing registration requests, and adding academic credit to student records for this student population.

9. Oversee the MA Reverse Transfer Database and verify eligibility working closely with community college partners.

10. Manage the Advisor Assignment process each semester working closely with academic departments, the Academic Achievement Center, and other key student serving areas on campus.

11. Processes Transcript Adjustments approved after the grading period is completed.

12. Serve as liaison with the EXCEL program, assisting with any registrations, student attribute coding and coordination on upcoming semesters.

13. Process program changes working closely with academic departments.

14. Manage prerequisite review/drop process at the end of each semester.

15. Serve as the backup on grade changes and transfer credit after admission requests.

16. Performs other duties as assigned by the Executive Director/University Registrar.

Required Qualifications:

1. Ability to lead teams through change, foster staff development, and build a collaborative, service oriented office culture.

2. 1 year of professional level experience

3. 1 year of supervision or management experience.

4. Strong analytical, organizational, and problem solving skills with a high level of attention to detail.

5. Proficiency using student information systems, preferably Ellucian Banner.

6. Must be extremely detail-oriented, well-organized, highly principled, motivated, hard working, and have excellent editorial, procedural, and customer service skills. Strong interpersonal, and leadership skills are also required. A positive attitude and good sense of humor are ideal.

7. Proficiency is essential in both written and oral communication. Proven ability to communicate and work effectively, diplomatically, collaboratively, and professionally with all constituencies within the university community including administrators, faculty, staff members and students.

8. Ability to work both independently and collaboratively, as appropriate, is required.

Preferred Qualifications:

1. Experience in a Registrars Office or other Student Services related area
2. Experience with Banner
3. Experience with Argos, Tableau or similar data reporting tools
4. Experience managing complex projects from initiation through implementation, including coordinating stakeholders, setting timelines, and ensuring successful outcomes.
5. A positive attitude, collaborative spirit, and a good sense of humor.

Work Environment:

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form:

Special Conditions for Eligibility:

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check. Bridgewater State University is an E-Verify employer.

This position is not eligible for H-1B sponsorship.

Salary Range: $57,000-$60,000

Posting Number: S01304P

Open Date: 02/19/2026

Close Date: 03/22/2026

Open Until Filled: No

Special Instructions to Applicants:

Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.

To apply, visit

Bridgewater State University is an equal employment opportunity employer and considers all qualified candidates without regard to race, color, religion, sex, age, national origin, disability status, veteran status, gender identity, sexual orientation, genetic information, pregnancy or pregnancy-related condition or any other characteristic protected by law.

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