Estate Host - Paso Robles, CA

Boldly Cultivating ) · About us · Treasury Wine Estates (TWE) is one of the world's largest wine companies and w e are proud of our Treasury America's portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe . At TWE we are ...

Job description

Boldly Cultivating )

About us

Treasury Wine Estates (TWE) is one of the world's largest wine companies and w e are proud of our Treasury America's portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe . At TWE we are led everyday by our purpose, Boldly Cultivating . We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.

At TWE we cultivate our teams to be their very best. And in turn, our people push us to make bigger and bolder decisions. Our focus on Boldly Cultivating unites us as a global team and fuels our vision to become the world's most desirable luxury wine company – known for the experiences we create for our consumers, customers, partners, suppliers and our people.

To learn more about our purpose and our renowned portfolio of global brands, click here .

About DAOU

Founded in 2007 by visionary entrepreneurs Georges and Daniel Daou, DAOU Mountain has emerged as one of the most iconic destinations in Paso Robles and a defining leader in American luxury wine. Nestled in the Adelaida District of the coastal Santa Lucia Mountains, the 212-acre estate sits atop a ridgeline of calcareous clay soils, an ideal terroir for Bordeaux varieties, especially Cabernet Sauvignon.

Hailed by legendary winemaker André Tchelistcheff as "a jewel of ecological elements," DAOU Mountain continues to Honor its legacy through world-class viticulture and craftsmanship. Renowned not only for its exceptional wines but also for its unparalleled hospitality experience. We reflect a deep commitment to excellence, innovation, and the belief that wine is ultimately about connection and joy.

About the role

The Estate Host works in unison with all departments, providing exceptional customer service while offering a welcoming and memorable experience to our business clients and guests. The Estate Host will be responsible for helping communicate the uniqueness of the winery through a consistent and impactful brand message.

Responsibilities

• Serve as an ambassador of the company, exemplifying excellence in customer service.
• Coordinate and confirm all incoming guest reservation requests via phone, Cellar Pass and email.
• Responsible for scheduling and choreography of appointments to ensure that the flow is appropriate for the space restrictions of the tasting room.
• Welcome visitors and guests; direct guests appropriately for both scheduled and walk in appointments.
• Provide facility information and general assistance on the phone to both guests and clients.
• Assist in preparing tasting room daily tasting and event schedules for winery staff.
• Build new and retain existing ambassadors through engagement, follow-up, and by providing outstanding customer service with all customer interactions.
• Describe tasting room options with accuracy and enthusiasm to guests.
• General administrative and clerical support as needed.
• Communicates tasting room traffic levels and VIP guests with traffic controller and wine educators utilizing chit system.
• Utilizes reservation software and keeps it accurate and up to date.
• Keep merchandise neat and stocked.
• Pour and describe wines to guests as needed.
• Support onsite events.

About you

• You must be at least 21 years old.
• You must be proficient using MS Office.
• You are proficient speaking and reading English and have strong written and verbal communication skills.
• You can work under pressure while exemplifying grace and poise.
• You are professional and have a positive attitude.
• You can lift up to 40lbs.
• You can sit for long periods of time.
• Prior hospitality and customer service experience preferred.
• Knowledge of Paso Robles wineries, restaurants and hotels is a plus.
• The ability to speak French and/or Spanish is a plus.
• You are available to work weekends and Holidays.
• Our culture is built on bringing our whole selves, being courageous and delivering together – it's our DNA and the heart of who we are at TWE.
• We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing and career development.
• Enjoy the world's most desirable wines through our generous employee product allowance
• Competitive benefits package including Medical, Dental, and Vision, Paid Time Off (vacation, sick time, and holidays), 401K with company match, and much more
  Plus, you'll get an extra day off each year with your "TWEforME Day" – a day to spend however you choose

Why you'll love it here

It takes all varietals

At TWE, we proudly celebrate diversity and are committed to being an equal opportunity employer. Our goal is to build a workforce that reflects the diversity of the consumers who enjoy our products.

All qualified applicants will be considered for employment regardless of age, race, color, religion, sexual orientation, gender identity, national origin, or disability. If you require any assistance to be included in our process, please contact , quoting the job title and reference number.

Pay Transparency Disclosure: The base pay range offered for this position is $16.50 to $17 per hour and other benefits. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of our Paso Robles, CA location. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.

How to apply

We do move quickly at TWE and continually review applications, so if you don't want to miss out, apply today.