Branch Operations Lead - Flushing, NY
1 month ago

Job summary
The next generation Branch Operations Lead at East West Bank is part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.
Responsibilities
- Demonstrate strong customer service skills to assist customers with their financial needs; resolve escalated client complaints/issues promptly and effectively ,
- Provide support for branch customers by offering a wide range of bank products and services ,
- Train junior branch staff to effectively identify referral and sales opportunities ,
- Maintain back up support to the Assistant Branch Manager including branch certifications and audits
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Job description
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