Follow Up Case Manager - Miami, United States - Chapman Partnership

Description

Job Description

SUMMARY:

Works in close conjunction with the Housing Specialists to ensure that all residents who have

been out placed in permanent housing maintain successful outplacement for at least a year.

Will be responsible for a large amount of data entry, telephone follow-up and local travel for

home visits. The follow up case management takes a holistic approach in assessing the client's

progress. Based on the information gathered, case manager determines the needs and seeks

resources for clients if needed. Also responsible for the DCF Access Program connecting clients

with benefits.

DUTIES AND RESPONSIBILITIES:

• To assess participants for appropriate, follow up services and formalize individual/service goal plans.
• Track the status of out-placed residents on a monthly basis for up to a one-year period (via phone calls, home visits and field work). Partner with the Housing Specialist when needed. Provide clients with direct support or link with community supports when needed. Proactively intervene before housing placement becomes at risk.
• Recruit, train, and supervise volunteer mentors (former residents who have successfully maintained permanent housing for at least one year) to lead monthly support group meetings. Generate monthly reports for Chapman Partnership.
• Prepare documentation and keep a case report for each participant. Plan for the Follow Up Celebration.
• Assist with transportation needs for residents. Inspect vehicles for proper working conditions and report maintenance needs, as necessary.
• Performs other assignments or tasks as deemed necessary.

QUALIFICATIONS:

• Bachelor's degree in social services, human services or related field; or equivalent experience. CAP certification preferred.
• Minimum of three (3) years of practical experience as a case manager in a social services agency or equivalent.
• Valid driver license (State of Florida) and clean driving record.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of social services, counseling and behavior sciences.
• Ability to assess a situation, consider alternatives and decide on an appropriate course of action.
• Ability to empower and support residents in life choices and change.
• Experience working with vulnerable populations.
• Ability to be professional, flexible, respectful, and calm.
• Ability to work well with others.
• Ability to lead by example.
• Ability to provide effective support and guidance to further develop professionals within the Program Services department.
• Exceptional verbal and written communication skills.
• Computer Literate.
• Solid social service management skills.
• Bilingual in English and Spanish and/or English and Creole preferred.