Support Desk Associate - Annapolis

Only for registered members Annapolis, United States

4 weeks ago

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Job summary

The Support Desk Associate role provides back-office, functional support to the CS professionals aligned to high-touch and medium-touch customer segments.

Responsibilities

  • Tier 2 CSS support plus projects
  • Navigates and leverages resources, systems, and tools to mine/validate critical account data effectively and efficiently.
  • Responds and prioritizes requests from CSE/C/As including service inventory reports, order reports, trouble/billing ckt research, bill audits etc.
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