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    Field Services Technician - Erie, United States - Insight Global

    Insight Global
    Insight Global Erie, United States

    2 weeks ago

    Insight Global background
    Description

    Job Description

    Job Description

    This position is located in Erie, PA.

    As an HVAC/controls Field Service Technician, you will respond and resolve service calls providing technical support and troubleshooting to customers in Erie PA. Additional responsibilities related to the technical delivery of small service jobs, time and material work, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the – HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. The goal is to ensure system up-time and efficiency.

    Key Responsibilities

    Technical and Job-Related Responsibilities

    • Verify system functional performance to ensure proper operations according to contract requirements including testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
    • Complete documentation of all work done, including all readings, offsets, etc.
    • Maintain customer system documentation with any configuration or model changes.
    • Collaborating within a team for system testing.
    • Availability for and performance of duties outside of normal working hours as required.

    Customer Management

    • Promote, build and maintain good customer relations
    • Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
    • Demonstrate system and provide training to customers as required
    • Be aware of service contract scope of service, equipment coverages, and requirements

    Health and Safety

    • Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment

    Administrative Responsibilities

    • Be responsible for Honeywell's assets such as tools, software, and site database
    • Keep documentation and paperwork up to date

    Compensation:

    $20/hr to $30/hr.

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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