Junior IT Service Desk Technician - Twin Falls, United States - Idaho State Job Bank

Description

Junior IT Service Desk Technician at Insight Global in Twin Falls, Idaho, United States Job Description Job Description Accurately process ticket requests from the Ivanti identity management system; process and record call transactions onto the dedicated Glanbia Service Desk database Manage tasks ensuring that service level agreement and key performance indicators are met, redirecting if/when needed to the appropriate team.

Work closely with service desk managers and supervisors to ensure they are kept updated with key information Create clear and concise technical documentation Provide client support and technical issue resolution to all end users.

Support includes desktop applications, mobile devices, collaboration and productivity infrastructure. Support will be handled via face to face, eMail, phone and other electronic medium. Coordinate with end-users, and conduct computer diagnostics to investigate and resolve incidents and problems using all available resources. Work closely with other IT teams and be available for Hands On assistance learning site technology.

Skills and Requirements Previous face to face or IT customer service role Focused on and driven to provide the highest quality of customer service Strong oral and written communication skills Ability to work unsupervised and also work as part of a global team to take responsibility for the prioritization and completion of tasks Creative and effective problem solving skills Ability to remain calm under pressure and instill null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.

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