Jobs
>
New York City

    Manager - Client Relations Center - New York, United States - Hermes Paris

    Hermes Paris
    Hermes Paris New York, United States

    1 week ago

    Default job background
    Description
    Minimum 3 years

    The Team


    The Client Relations Center team oversees all content and aspects of the business while supporting omnichannel services and client phone/email/ live chat inquiries in partnership with US flagship boutiques.


    The Opportunity:


    As the Client Relations Center Manager, you will manage and support, train, coach, and develop the Client Relations Center team in daily activities relating to store and ecommerce client relations.

    The Manager demonstrates high level customer service and elevate overall client experience in all interactions.


    This position is based out of our NY and Jamesburg, NJ offices - candidate must be able to work from both offices.


    About the Role:

    • Manage and support the Client Relations Center team in daily responsibilities including, but not limited to: coaching and tracking team productivity, reviewing and evaluating Coordinator phone and email interactions for quality assurance, supporting Coordinators in answering phone and email inquiries, placing orders, resolving FedEx delivery issues, and answering voicemails as needed
    • Ensure all client requests are handled in a timely manner.
    • Demonstrate and implement product knowledge, policies, and procedures.
    • Resolve eCommerce and store client escalations.
    • Manage Client Relations Center Coordinators and Supervisors to ensure all daily responsibilities are being met and schedule regular touch bases.
    • Support in writing and delivering onboarding and annual performance reviews for team.
    • Manage appropriate talent bank and fill positions with high quality candidate
    • Continue to develop analytical and leadership skills with ongoing trainings
    • Flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year

    Supervisory Responsibility:

    • Yes - Coordinator and Supervisor level direct reports

    Budget Responsibility:

    • Yes - assist department in achieve fiscal goals and management of team overtime

    Decision Making Responsibility:

    • Yes - customer experience and follow-ups

    About You:

    • 3-5 years of experience, in similar call center and/or customer service environment
    • Saturday & Sunday availability required
    • Management experience required
    • Strong ability to exercise appropriate judgement
    • Proven excellence at communication skills (verbal and written) and ability to multitask
    • Strong knowledge of Microsoft Excel and Word
    • Previous call center and/or customer service team experience preferred
    • Knowledge of French is helpful
    The range for this position is $78,899.93 to $131,499.88 annually. Actual rates are determined based on the job, location, and individual experience.


    We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

  • HERMES OF PARIS INC.

    Coordinator - Client Relations Center

    6 days ago

    HERMES OF PARIS INC. New York, United States

    ** ** · Coordinator - Client Relations Center · Contract type: Regular position · Country/Region: United States of America · City: New York, NY · Job: Digital · Experience: Minimum 1 year · Company: HERMES OF PARIS INC. · *** · Job description · **The Team**: · **The Opportunity* ...

  • European Wax Center - Astoria

    Master Profile: Guest Relations Center Associate

    5 days ago

    European Wax Center - Astoria Astoria, United States

    **About European Wax Center** · European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC pr ...

  • Hermes Paris

    Director - Client Relations Center

    2 weeks ago

    Hermes Paris New York, United States

    Minimum 10 years · The Team: · The Client Relations Center, an extension of the eCommerce team, lends support by managing phone and email inquiries for US flagship boutiques and · The Opportunity: · As Director of Client Relations Center (CRC), you will directly manage all CRC r ...

  • Hermès

    Director - Client Relations Center

    2 weeks ago

    Hermès New York, United States

    Job Description · The Team: · The Client Relations Center, an extension of the eCommerce team, lends support by managing phone and email inquiries for US flagship boutiques and · The Opportunity: · As Director of Client Relations Center (CRC), you will directly manage all CRC r ...

  • Hermès

    Manager - Client Relations Center

    3 weeks ago

    Hermès New York, United States

    Job Description · The Team · The Client Relations Center team oversees all content and aspects of the business while supporting omnichannel services and client phone/email/ live chat inquiries in partnership with US flagship boutiques. · The Opportunity: · As the Client Relation ...

  • TEKsystems

    Investor Relations-Call Center Agent

    3 weeks ago

    TEKsystems New York, NY, United States

    Investor Relations-Call Center Agent (Onsite) · *Must be within commuting distance to Midtown Manhattan |Open-ended Contract** · This role offers business professionals the ability to work with a reputable proxy-solicitation and investor response firm. Further explore this excit ...

  • European Wax Center

    MASTER PROFILE: Guest Relations Center Associate

    1 week ago

    European Wax Center Astoria, United States

    About European Wax Center · European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provi ...

  • Mount Sinai Hospital

    patient relations specialist; patient service center; mount sinai hospital; full time; days

    2 weeks ago

    Mount Sinai Hospital , NY, United States Full time

    Job Description · Act as liaison to strengthen the relationship between the Medical Center and patients and their families, effect resolution to problems, and counsel in potential AMA cases and crisis situations. · Responsibilities · 1. Receives and responds to referrals from pat ...

  • Mount Sinai Medical Center

    patient relations specialist; patient service center; mount sinai hospital; full time; days

    2 weeks ago

    Mount Sinai Medical Center , NY, United States Full time

    · Act as liaison to strengthen the relationship between the Medical Center and patients and their families, effect resolution to problems, and counsel in potential AMA cases and crisis situations. · Responsibilities · 1. Receives and responds to referrals from patients/families, ...

  • Delaware Technical Community College

    Academic Support Assistant

    3 weeks ago

    Delaware Technical Community College Newark, United States

    **Position Details**: · - Position Information**Position Title** · - Academic Support Assistant - Automotive**Position Number** · - 85422**Position Type** · - Regular Part-Time (Up to 29 hours per week)**Hiring Location** · - Stanton Campus-Newark, DE**Contact Phone Number** · ** ...

  • Northwell Health

    Director, Operations

    2 weeks ago

    Northwell Health New York, United States

    **Job Description**: · Directs, plans, and organizes the staff and operations related to materials management, service contracts, building management and end-user interface for the Center. Develops, implements and oversees warehousing and receiving logistics processes for the Cen ...

  • NYU Langone

    Medical Secretary langone Orthopedic Center

    3 weeks ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone Health

    Medical Secretary

    2 weeks ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Medical Secretary

    1 week ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone Health

    Medical Secretary

    2 weeks ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone Health

    Medical Secretary

    3 weeks ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Medical Secretary

    2 weeks ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • The City University of New York (CUNY)

    Financial Reporting Analyst

    3 weeks ago

    The City University of New York (CUNY) New York, United States

    Financial Reporting Analyst · **POSITION DETAILS** · The Graduate Center benefits from highly ambitious and diverse students and alumni who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City's ...

  • Pfizer

    Contact Center Business Product Lead

    1 week ago

    Pfizer New York, United States

    ROLE SUMMARY · The Contact Center CRM Business Product lead is a new role within the CRM Business Product team directly reporting to the CRM Tech Lead within the Customer Engagement Technology & Innovation organization in the Chief Marketing Office (CMO). The product role will be ...

  • NYU Langone Health

    Patient Relations Representative

    2 weeks ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...