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Costa Mesa

    Systems Engineer Lead - Costa Mesa, United States - Experian

    Experian
    Experian Costa Mesa, United States

    3 weeks ago

    Experian background
    Description
    Company Description

    MyExperian Inc. is the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

    We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

    Job Description

    Architecting complex technical Cloud CRM solutions; Integrating multiple cloud and premise based technologies with platform; Architecting, designing, and developing advanced customizations utilizing and ; Performing day to day changes on the Salesforce CRM platform to meet customer requests; Guiding technical project team members to assure Salesforce best practices are part of the solutions; Running workshops, working closely with the Business teams and talking about tradeoffs e.g. terms of configuration vs code; Mapping functional requirements to Salesforce technology, , Integration Technologies, and best practices; Overseeing vendor and internal team code reviews; Being the application SME for the global department, education the organization on Salesforce capabilities now and planned; and, Understanding and utilizing the Salesforce product application roadmap, proactively planning for enhanced business capability. May telecommute.

    Qualifications
    • Master's degree in Computer Science or related field and 3 years of experience in the job offered or in a Systems Engineer Lead-related occupation.
    • Experience and practical application of Visualforce, APEX and Java programming; APIs, Web Services, Lightning Web Components, Lightning Data service and Service Cloud.
    • Experience in leading medium to large scale Salesforce implementations such as leading 1000+ call center agent multi-site implementation, architecting and designing scalable, and highperforming enterprise wide technical solutions, integrating salesforce with third party systems using SOAP and REST based APIs, integrating with survey tools, working with multiple teams, preparation of package xml files, making sure no code overrides, avoid conflicts, deploy in lower environments and production, support for testing and Data Migration.
    • Deep understanding of native Salesforce features and functionality, as well as the ability to model a role hierarchy, data model, and appropriate sharing mechanisms.
    • Experience in call center, CISCO, CTI integration with Salesforce
    • Experience in Deployments using Salesforce change sets, CI/CD DevOps pipeline including GitHub, Jenkins or AWS.
    • Experience in building salesforce service cloud call center oriented applications for credit bureau organizations to display individuals information such as credit reports, credit scores, dispute processing, adding freeze, removing freeze, lock/unlock features, membership benefits and product offers to an agent.
    Pay range for this role is $143,186.72-$192,644.00, with actual pay based on work location, job-related skills, experience and education.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.
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