- Develop a strategy for the Customer Success Team to achieve goals
- Create and manage project timelines to track progress
- Provide clear instructions to team members
- Support the day-to-day operations flow
- Generate and share progress reports with the company
- Train new team members
- High school diploma or equivalent
- Preferably an associate degree or equivalent work experience
- Background in communications, marketing, sales, account management, or customer service
- Excellent verbal and written communication skills
- Basic computer and technology proficiency
- Team player, self-starter, and multitasker
- Ability to prioritize, multitask, and achieve results
- Display a positive and professional attitude
- Leadership qualities, patience, compassion, and empathy
- Passion for customer satisfaction
- Desire for continuous learning
- $16 - $18 per hour
- Medical, dental, vision, life insurance
- Paid time off and holidays
- Training and development opportunities
- 401K with company match
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Customer Care Assistant Lead - Roy, United States - Hawx Services, LLC
Description
Customer Care Assistant Lead
At Hawx Pest Control, we are on a mission to transform the pest control industry. Founded in 2013, our customer-centric and technology-driven company prioritizes using state-of-the-art equipment and environmentally-conscious products to protect both people and places. As we continue to grow rapidly, we are seeking ambitious and career-oriented individuals to join our team. Our company culture at Hawx values respect, competitive compensation, team collaboration, and opportunities for personal and professional development.
The Customer Care Assistant Lead plays a crucial role in overseeing and motivating teams of employees. Responsibilities include training new team members, setting daily objectives, and ensuring effective job completion.
Responsibilities
Required Skills & Qualifications
Salary
Benefits
Hawx Pest Control is an equal opportunity employer dedicated to creating an inclusive work environment. We prioritize diversity, equity, and inclusion in both our hiring practices and the employee experience. Regardless of race, color, religion, sex, national origin, age, disability, gender identity, or veteran status, we are committed to providing equal employment opportunities.
