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  • Project Coordinator - New York - METERGY SOLUTIONS LLC

    METERGY SOLUTIONS LLC
    METERGY SOLUTIONS LLC New York

    3 weeks ago

    Default job background
    Full time
    Description

    Job Title

    Schedule Field Technicians and Manage Associated Documentation

    About Metergy Solutions, LLC.

    Metergy Solutions, LLC., a submetering provider with over 20 years of experience, helps clients manage their utility consumption through turnkey solutions. We supply, install, and remotely read electricity, water, and thermal submeters across various building types. Our goal is to deliver comprehensive solutions from design to billing while maintaining strong customer relationships and promoting team collaboration.

    Metergy, a portfolio company of Brookfield Infrastructure, benefits from access to large-scale capital, infrastructure investment expertise, and global reach. This partnership enables Metergy to expand its operations and improve its services.

    We are committed to providing accurate and reliable utility consumption data to building owners and occupants through market-leading expertise in turnkey submetering and billing. Our mission is to foster a workplace where inspired team members can do more good.

    Summary:

    This role involves scheduling field technicians and managing associated documentation processes. The position transitions to a hybrid work model after training.

    Duties and Responsibilities:

    • Process customer requests for field service work and coordinate with building management staff to schedule field work
    • Quickly respond to cancellations and urgent requests, determine if customers need to sign authorizations before scheduling work, and issue reports to customers after completing all work or upon request
    • Issue reports to the accounting department for invoicing completed work, schedule daily field service for unresolved problems, and process requests from the billing department for readings at billing customer sites
    • Process commissioning requests from the sales department, proactively initiate contact with clients to schedule annual required testing, set up service dates, and follow up to confirm appointments
    • Servicing: Ensure that everyone is aware of changes and what work needs to be performed during on-site visits, review reports to ensure successful results, and remedy any issues quickly and effectively
    • Reporting and Data Entry: Gather reports, generate official documents for annual state-required tests, check for completeness, and follow up as needed
    • Provide exceptional customer service and professionalism through phone, email, and on-site interactions, ensuring clear communication and timely responses to requests
    • In the long run, this role requires an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a background in an electrical field is ideal, we welcome candidates with strong scheduling and customer service backgrounds willing to learn
    • Generate monthly progress/efficiency reports for the department

    Requirements:

    • Excellent record-keeping ability and organization
    • Ability to use Microsoft suite
    • 3-5 years' experience in customer service
    • Familiarity with the bidding process or construction industry (a plus)
    • Bachelor's degree preferred
    • Property management experience (a plus)

    Compensation:

    $60,000 - $65,000 per year

    Equal Opportunity Employer:

    Metergy Solutions, LLC. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.


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