Operations, Cellular - San Francisco - Meter Service

Description

Meter's Cellular Team Opportunity

Meter's Cellular team is taking in-building cellular from a handful of deployments to hundredsexpanding to hundreds of millions of square feet. Your job: make that scale predictable.

In this role, you'll own the systems, partnerships, and day-to-day execution that turn designs into live, multi-operator in-building cellular coverage. You'll work directly with the three national carriers, remove bottlenecks in our process, stand shoulder-to-shoulder with our Deployment Operations team on job sites, and create external partnerships that accelerate throughput without sacrificing quality.

What Success Looks Like

Capacity & quality: Keep pace with new deployments while sustaining a high bar for quality while we experience unprecedented growth. Your goal is to have a high rate of deployment acceptance by the carriers, keep deployments on-time, and maintain a single source of truth for tracking across departments and deployments.

Cycle time down: Working with the Deployment Operations team and the cell carriers, meaningfully shorten the loop from survey ? deploy ? E911 ? go-live through process improvements, new tools, and novel ways to deploy Cellular at scale.

Standardization in production: Roll out v1 playbooks and vendor scorecards to make deployments repeatable and predictable. Create processes and punch-lists with Deployment Operations that are easy to follow for installers while reducing the number of errors on-site.

Own problems: Identify problems that are hindering our ability to scale quickly, propose what needs to be done to remove those blockers, implement the fix and/or quarterback the change across teams.

What Your Day-To-Day Will Look Like

Coordinate Cellular deployments: Review the live board (surveys, submittals, carrier comments, E911, ongoing deployments) and call out blockers, solve problems, communicate go-live updates to the carriers & customers.

Work directly with carriers: Submit new deployments to the carriers, track comments, keep pressure on the carriers to deliver, and work with them to understand how to speed up deployments.

Coordinate partners and crews: Work with Deployment Operations to understand how to deploy Cellular with high volume and high quality. Align standards and SLAs with installation partners, RF test/E911 vendors, and others. Understand what's coming, and verify capacity to remove potential bottlenecks.

QA close-outs: Review post-install artifacts and E911 results, submit required information to the carriers for go-live, create processes to make this step quick and easy.

Turn messy steps into playbooks: Create playbooks to keep deployments repeatable and predictable. Learn from deployment mistakes, train Deployment Operations and partners so the next site runs smoother.

Drive continuous improvement: Something can always be better root-cause recurring issues, work with internal engineering and deployment teams to drive automations and tooling, update standards based on issues discovered in the field.

Travel as needed for site walks, vendor audits, and carrier working sessions to keep throughput and quality moving.

Who You Are

We're hiring someone who is energized by the chance to help build a product that will touch millions of people soonand you want that level of responsibility. You don't need to be a cellular expert on day one, but you're eager to learn the domain. What matters is that you're passionate about scaling successfully and can work with ambiguity and little direction. You see an issue, fix it, and figure out how to not make that mistake for the next hundred deployments in the pipeline.

Operate with autonomy: Give you the outcome and the constraints; you design the path, make the calls, and close the loop without hand-holding.

Learn fast: By week 4 you're conversant in cellular terminology and carrier submittals; by week 8 you're submitting deployments to carriers on your own and calling out the technical challenges behind Cellular deployments.

On-site to desk: You're as effective on-site as you are creating a dashboard. You're not afraid to get on a ladder and can communicate with any level of vendor. You can take what you learned on-site and turn that into behind-the-desk process improvements to make deployments run smoother.

Build working contracts: You define clear inputs/outputs with carriers and vendors, implement SLAs, and predict issues before they become delays.

Ambitious about scale and impact: Turning a few deployments into hundreds motivates you. You measure your work by how many buildings go liveand how many people get reliable cell service because of it.

Why Meter?

The internet runs the world. Every purchase you make, video call you join, it's all packets flowing through networks. But those networks haven't changed for decades. They're brittle, complex, and surprisingly hard to set up in an enterprise space.

We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive.

Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.

Compensation

The estimated base salary for this role is between $130,000 - $175,000. Additionally, this role is eligible to participate in Meter's equity plan.