Sales and Catering Coordinator @ Shamin Hotels - Virginia Beach, United States - Hilton Virginia Beach Oceanfront

Description

Job Title: Catering and Sales Coordinator
Hotel: Shamin Hotels Virginia Beach Oceanfront
Location: 3001 Atlantic Ave. Virginia Beach, VA 23451
Company: Shamin Hotels

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us

Position Overview:

This position is responsible for administratively assisting the sales and catering department in achieving revenue and customer satisfaction goals. Efficiently and effectively coordinates sales and catering efforts. Follows company high standards of quality to ensure guest satisfaction.

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Organizational Structure:

Department: Sales & Marketing

Status: Full-Time, Non-Exempt

Reports To: Sales Manager and Director of Sales

Supervision: NA

Pay Structure: Hourly, Paid Bi-weekly.

Essential Job Functions:

• Answers in-coming calls, qualifies, and distributes customer inquiries in a friendly and professional manner.
• Provides administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts.
• Contributes to client's overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
• Assists in problem-solving and ensures overall quality of group sales and catering efforts.
• Assists and responds to guests in a friendly and positive manner while providing the highest level of quality service to the guest.
• Works as a team player in meeting guests' needs, and actively contributes to the efforts of other departments as necessary.
• Understands and follows hotel guest service recovery program.
• Coordinates with sales team to ensure space and resources are utilized appropriately.
• Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.
• May also be responsible for inventory and ordering of office supplies.
• Maintains a clean and safe work area in compliance with company, brand, local, state, and federal regulations.
• Follows all company procedures for guest/associate incidents.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Responsible for self/workload management.
• Demonstrates clear written and verbal communication skills.
• Promotes collaboration and a positive, professional environment.
• Other duties as assigned.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or GED certification required.
• Experience in Hotel Sales and Event planning.
• Hilton or Marriott brand experience preferred.
• Excellent English verbal and written communication skills.
• Previous experience in a similar role preferred.
• Strong communication and organizational skills.
• Experience with Microsoft applications and Google Applications
• Attention to detail and a passion for delivering exceptional service.
• Flexibility to work evenings, weekends, and holidays required.

Why Should You Work for Shamin Hotels?

Amazing Benefits In addition to competitive pay, gym membership discounts, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, employee discounts at our branded hotels and more

Endless Opportunities With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement We're proud of our track record of promotion from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states.

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.