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Guest Service Agent II - Norfolk, United States - Professional Hospitality Resources, Inc. and Ocean Beach Club LLC
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Description
Overview
Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.
Responsibilities
Qualifications
TypeQualificationExperienceHigh School Diploma or equivilent required.
Experience6 months experience as a front desk clerk or 1 year experience in a customer service setting preferred.
SkillAbility to communicate in English. Second language desirable.
SkillAbility to handle cash and credit transactions.
SkillAbility to provide exceptional guest service. Interacts well with people face to face as well as over the phone.
SkillAbility to multi taskSkillType a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency.