patient service rep - Castleton, Indianapolis, IN, USA, United States - eCommunity

Description

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.

Make a Difference
The Patient Service Representative works in conjunction with providers and clinical staff to take care of patients' administrative needs. This position is vital to giving the patient the Patient's First service and treatment they deserve as soon as they are spoken with. This role is responsible for answering telephones, scheduling appointments for colonoscopies for patients with colon/rectal need concerns, coordinating referrals, and checking insurance eligibility. This position utilizes our electronic medical record system to verify and update patient demographic information.

Exceptional Skills and Qualifications
Applicants for this position must have strong listening and communication skills and work well under pressure in a fast-paced environment. The applicant must be able to multi-task, have attention to detail, strong organization skills, and be a team player. Applicants must demonstrate good judgement for maintaining confidentiality.

• High school diploma or GED equivalent is required.
• 1 year of experience in a healthcare environment or a minimum of 2 years of customer service experience.
• Knowledge of medical terminology is preferred.
• Experience with electronic medical records is preferred.
• Strong computer skills including experience with Intranet and Internet usage, Excel, Word, email, and web-based applications.
• If employee chooses to work remotely, must have high-speed internet access and quiet workspace