Call Center Representative - Kansas City, United States - University of Kansas Health System

Description

Requisition Number: R-28532

Position Title:

External Description:

Job Description Summary

The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

Job Description

JOB REQUIREMENTS

Required:

• High School Diploma
• Minimum 2 years' experience in call center based customer service, health care call center, or Emergency Dispatch Call Center
• Exceptional communication and phone skills. Ability to handle multiple calls and/or tasks while providing excellent customer service.
• Experience talking, typing and listening simultaneously.
• Experience utilizing Call Center Software to answer, transfer, page and email.

Preferred:

• Associates or Bachelors' Degree in communications, business or health care administration.

City: Kansas City

State: Kansas

Community / Marketing Title: Call Center Representative

Company Profile:

EEO Employer Verbiage:

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy.

Location_formattedLocationLong: Kansas City, Kansas US

Job Number: 67861