- Proven ability to work independently and as a team member
- Experience working in Excel
- Good communication (written and oral) and interpersonal skills
- Experience with coordinating with multiple teams to ensure changes are carried out accurately and successfully
- Good organizational, multi-tasking, and time-management skills
- Experience with reviewing the completeness & accuracy of data
- Able to conduct analysis of data including planning, designing, and evaluating the results of the build window & identifying areas for improvements
- Able to lead and run customer and client meetings in an efficient manner with minimal supervision, escalate items that are more complex, and work in partnership to ensure successful completion of scheduled work.
- Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
- 5-8 years of experience in information technology, systems administration or other IT related field
- Treasury Public Trust Clearance
- ITIL Foundations v4 certified or knowledge of ITIL
- Knowledge of ServiceNow
- Experience with creating user guides of varying formats (Word, PowerPoint, etc...)
- Knowledge in Agile methodologies
- Knowledge of or experience working with the Change Management process
- Knowledge of Change Control Board (CCB) or Change Advisory Board (CAB)
Release Coordinator - New York, United States - Dunhill Professional Search
Description
Release CoordinatorSan Antonio, TX - hybrid
*US Citizenship Required
We have a few new roles open in the San Antonio area This position will require working with multiple client and internal teams to review and approve or reject changes, as well as relay, manage & effectively communicate pertinent patching, deployment, and infrastructure activities.
The candidate will drive the Release Management lifecycle which includes scheduling, coordinating, and managing releases across the Portals infrastructure. The releases can be inclusive of configuration updates, operating system patches, security improvements and deployments.
Furthermore, the candidate will drive the successful completion of all release activities within the client's maintenance window held each Sunday from 1:00AM EST to 1:00PM EST, and will report the status of our work to the client and to leadership.
This role will require both an on-call rotation and weekend shifts.
The candidate must be a highly effective communicator (both written and verbal), demonstrating the ability to plan, design, and carry forward executive-level communications.
The candidate must also demonstrate exemplary inter-personal skills and demonstrate the ability to build coalitions and collaborate with business, IT, and other stakeholders both internally and externally across the project.
Minimum skills and qualifications:
Preferred skills and qualifications: