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Farmington

    Customer Service Lead - Farmington, United States - Hefner Furniture

    Hefner Furniture
    Hefner Furniture Farmington, United States

    4 weeks ago

    Default job background
    Description

    Overview:
    We are seeking a highly motivated and dynamic individual to join our team as our Customer Service Lead.

    As a Customer Service Lead, you will be responsible for providing exceptional service to our customers and ensuring their product issues are resolved to the best of Hefner's ability.

    This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.


    Duties:

    • Communicate with customers via phone and email to address warranty inquiries, resolve product issues, and provide information about our product warranties.
    • Manage customer's furniture and appliance issues.
    • Negotiate and resolve customer complaints or concerns in a professional and timely manner.
    • Collaborate with other departments and agencies to ensure customer satisfaction and resolve any issues that may arise.
    • Work closely with, and guide, a repair tech to insure excellent repair times.
    • Work with our many vendors and representatives to utilize manufacturer warranties.
    • Work with our extended warranty company and app to get service for our customers.
    • Manage and keep track of credits and parts from various manufacturers.

    Skills:

    • Strong initiative with the ability to work with minimal supervision.
    • Strong communication skills with the ability to manage customer complaints professionally. Applicants should be able to handle stress effectively and not take complaints personally.
    • Professional in demeanor and appearance, with a cando work ethic.
    • Proficient in using computer systems, phone system, and software applications.
    • Ability to multitask and prioritize tasks effectively.
    • Strong problemsolving skills with the ability to think quickly on your feet.


    Pay starts at 13.50 an hour and benefits include medical insurance, paid time off, relaxed work environment, flexible schedules and opportunities for career advancement.

    As a 4th generation business, our employees are important to us. Applicants should apply in-person to the Farmington location.


    Job Type:
    Full-time


    Pay:
    From $13.50 per hour

    Expected hours: 36 – 43 per week


    Benefits:
    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Schedule:

    8 hour shift

    Day shift

    Monday to Friday


    Experience:
    Customer service: 1 year (Preferred)


    Ability to Relocate:

    Farmington, MO 63640:
    Relocate before starting work (Required)


    Work Location:
    In person

    #J-18808-Ljbffr


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